Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,200.00 - $61,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
Flexible Schedule
Job Description
Church's Chicken is a leading quick service restaurant chain known for its commitment to delivering high-quality comfort food and exceptional dining experiences. Established over 60 years ago, Church's Chicken has built a strong reputation for serving delicious, value-oriented meals in a clean and welcoming environment. The company has a long-standing tradition of providing career opportunities for hardworking individuals, helping them grow and excel in the food service industry. With a focus on community and customer satisfaction, Church's Chicken strives to create an atmosphere where guests feel valued and appreciated every time they visit.
The role of General Manager at Chu... Show More
The role of General Manager at Chu... Show More
Job Requirements
- High school diploma or GED required
- Must have 1 years of supervisory experience working in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Must be able to work a minimum of 50 - 55 hours per week
- Must be available to work a flexible shift including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- Ensures all incoming calls are handled promptly, courteously, and professionally
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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