Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,200.00 - $62,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Church's Chicken is a renowned quick service restaurant chain that has been serving authentic comfort food for over 60 years. Known for its dedication to quality, value-oriented dining experiences, and exceptional customer service, Church's Chicken has established itself as a go-to destination for guests seeking delicious meals in a friendly and welcoming environment. The company prides itself on its heritage of providing opportunities for hardworking individuals to build fulfilling careers while delivering memorable experiences to their customers. As a brand, Church's Chicken focuses on creating a culture of growth, teamwork, and commitment to excellence, making it a great place for... Show More
Job Requirements
- High school diploma or GED required
- Must have (1) years of supervisory experience working in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Must be able to work a minimum of 50 - 55 hours per week
- Must be available to work a flexible shift including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
- Works with direct reports to cross-train and assist in the development of new skills
- Creates a work place where team members strive to do their best, are rewarded for performance, and have fun
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintains a clean and safe restaurant for guests and team members
- Responsible for budgets and makes adjustments as needed
- Ensures compliance with labor laws
- Understands, enforces and adheres to all company policies and procedures
- Maintains restaurant inventory and ensures accessibility and organization
- Responsible for routine maintenance and repairs on all equipment
- Prepares and analyzes operation reports
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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