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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
Church's Chicken is a renowned quick service restaurant chain established over 60 years ago, dedicated to serving real comfort food that makes a positive difference in people's lives. Known for its commitment to quality food and exceptional customer service, the company has grown to become a trusted name in the restaurant industry. Church's Chicken prides itself on fostering a supportive work environment where hard-working individuals have opportunities to advance their careers and achieve remarkable success. The company values inclusivity and equal employment opportunities, making hiring decisions based on merit without discrimination of any kind. The brand's philosophy centers on delivering... Show More
Job Requirements
- High school diploma or GED required
- must have one year of supervisory experience working in the restaurant industry
- successfully complete all training and pass all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- must be able to work a minimum of 50-55 hours per week
- must be available to work flexible shifts including weekends
- knowledge of all restaurant policies, practices and operational and human resources procedures
- knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- excellent interpersonal skills and the ability to interact professionally at all levels
- basic computer skills
- knowledge of profit and loss statements
- ability to implement policies and procedures
- skilled in developing employees by coaching, counseling, and building strong work habits
- continuously working to improve customer satisfaction
- knowledge of recruiting and interviewing potential team members
- ability to supervise others
- manage conflict resolution
- create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- build team understanding and commitment to guest service standards
- communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- assist and resolve all guest complaints in-person or by phone using the 'listen, apologize, satisfy and thank' model
- ensure all incoming calls are handled promptly, courteously, and professionally
- direct and conduct regular training with team members
- provide regular feedback to all team members and identify areas for improvement
- work with direct reports to cross-train and assist in the development of new skills
- create a work place where team members strive to do their best, are rewarded for performance, and have fun
- ensure federal, state and local laws, regulations, and ordinances are practiced and enforced
- maintain a clean and safe restaurant for guests and team members
- manage budgets and make adjustments as needed
- ensure compliance with labor laws
- understand, enforce and adhere to all company policies and procedures
- maintain restaurant inventory and ensure accessibility and organization
- responsible for routine maintenance and repairs on all equipment
- prepare and analyze operation reports
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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