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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Safety bonus
Bonus Pay
flexible schedule
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Dunkin' is a well-established leader in the foodservice industry, renowned as America's favorite all-day, everyday stop for coffee and baked goods. Founded in 1950 and based in Canton, Massachusetts, Dunkin' operates over 13,100 restaurants in 41 countries worldwide. The company is a market leader in several categories including hot and iced coffee, donuts, bagels, and muffins, and has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years in a row. As part of the Dunkin' Brands Group, Inc., the brand is committed to providing quality products, a welcoming experience, and maintaining... Show More
Job Requirements
- At least 18 years of age (where applicable)
- high school diploma or equivalent
- restaurant, retail, or supervisory experience
- fluent in English
- capable of managing a team and operations
- strong problem-solving skills
- knowledge of safety and sanitation standards
- ability to work full-time on-site
Job Qualifications
- Fluent in English
- Math and financial management
- Restaurant, retail, or supervisory experience
- At least 18 years of age (where applicable)
- High School diploma, or equivalent
- Understands and exceeds guest expectations, needs and requirements
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
- Understands guest and competition
- translates and applies own expertise to address business opportunities
Job Duties
- A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales
- They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws
- Hire, train and develop their employees
- Communicate job expectations to their employees
- Plan, monitor, appraise and review their employees’ job performance
- Provide coaching and feedback
- disciplines when appropriate
- Create and maintain a guest first culture in the restaurant
- Ensure all shifts are appropriately staffed to achieve guest service goals
- Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
- comply with all applicable laws
- Ensure Brand standards and systems are executed
- Prepare and complete action plans
- implement production, productivity, quality and guest service standards
- Complete audits and implement plans to drive system improvements
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing and sampling
- Set sales goals and track results
- Develops and maintains guest
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction
- asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
- Contributes to the overall team performance
- understands how his/her role relates to others
- Sets, prioritizes and maintains focus on important goals
- Reads and interprets reports to establish goals and deliver results
- Problem Solving and Decision Making:
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems
- includes others when necessary
- Identifies root cause of a problem and implements a solution to prevent from occurring
- Empowers others to make decisions and resolve issues
- Develops and maintains relationships with team
- Operates with integrity
- demonstrates honesty, treats others with respect, keeps commitments
- Encourages collaboration
- Leads others
- negotiates and takes effective action
- Building Effective Teams
- Identifies and communicates team goals
- Monitors progress, measures results and holds others accountable
- Creates strong morale and engagement within the team
- Accepts responsibilities for personal and team commitments
- Recognizes and rewards employee’s strengths, accomplishments and development
- Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
- Conflict Management
- Seeks to understand conflict through active listening
- Recognizes conflicts as an opportunity to learn and improve
- Resolves situations using facts involved, ensuring consistency with policies and procedures
- Escalates issues as appropriate
- Developing Direct Reports and Others
- Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
- Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
- Provides challenging assignments for the purpose of developing others
- Uses coaching and feedback opportunities to improve performance
- Identifies training needs and supports resources for development opportunities
- Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
- Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
- Understands, analyzes and communicates the key performance/profit levers and manages to these measures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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