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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career development opportunities
Job Description
Church's Chicken is a renowned quick-service restaurant chain with over 60 years of experience in delivering quality comfort food to communities. Known for its commitment to real comfort food and exceptional service, Church's Chicken has established itself as a place where hard-working individuals can build rewarding careers and grow professionally. This restaurant chain values hard work, community engagement, and delivering memorable dining experiences that make a positive difference in customers' lives.
The General Manager role at Church's Chicken is a dynamic, fast-paced leadership position essential to the success of each restaurant location. This role demands passion, dedication, and t... Show More
The General Manager role at Church's Chicken is a dynamic, fast-paced leadership position essential to the success of each restaurant location. This role demands passion, dedication, and t... Show More
Job Requirements
- High school diploma or GED required
- At least 1 year of supervisory experience in the restaurant industry
- Valid driver’s license and proof of insurance
- Ability to work 50 to 55 hours per week
- Availability to work flexible shifts including weekends
- Successful completion of all training and passing required tests
- Knowledge of restaurant policies and human resources procedures
- Ability to read and understand labor cost and operating statements
- Basic computer proficiency
- Strong interpersonal skills
- Knowledge of profit and loss management
- Capability to implement policies and procedures
- Experience in employee coaching and counseling
- Skills in recruitment and interviewing
- Ability to manage conflict
- Capacity to maintain a positive work environment
Job Qualifications
- High school diploma or GED
- Minimum of 1 year supervisory experience in the restaurant industry
- Valid driver’s license and proof of valid insurance
- Knowledge of restaurant policies and operational procedures
- Understanding of labor cost reporting and business-related reports
- Excellent interpersonal and communication skills
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement company policies
- Skilled in employee coaching and development
- Experience in recruiting and interviewing
- Strong conflict resolution skills
- Ability to supervise and motivate others
- Commitment to improving customer satisfaction
Job Duties
- Create an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Communicate and follow up with guests to obtain feedback and identify improvement opportunities
- Assist and resolve guest complaints using the listen, apologize, satisfy and thank model
- Handle all incoming calls promptly, courteously, and professionally
- Direct and conduct regular training sessions with team members
- Provide regular feedback to team members and identify areas for improvement
- Work with direct reports to cross-train and assist in skill development
- Foster a workplace where team members strive to perform their best, are rewarded for performance, and have fun
- Ensure compliance with federal, state, and local laws, regulations, and ordinances
- Maintain a clean and safe restaurant environment
- Manage budgets and make necessary adjustments
- Ensure compliance with labor laws
- Adhere to all company policies and procedures
- Maintain organized restaurant inventory
- Oversee routine maintenance and repairs on all equipment
- Prepare and analyze operation reports
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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