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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Dunkin' is a globally recognized brand known for its rich history and commitment to delivering quality baked goods and coffee beverages to millions of customers each day. Established in 1950 by Bill Rosenberg in Quincy, Massachusetts, Dunkin' has grown to become the world's leading baked goods and coffee chain, boasting a vast menu that includes 52 varieties of donuts, numerous coffee beverages, bagels, breakfast sandwiches, and other delicious baked goods. Through its extensive network of franchises initiated in 1955, Dunkin' has established itself as a staple destination for customers seeking quick, satisfying, and quality food and beverage options. With a... Show More
Job Requirements
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management skills
- previous leadership experience in retail, restaurant or hospitality
- college degree preferred
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
Job Duties
- A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant
- They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws
- Able to perform all responsibilities of restaurant team members
- Lead team meetings
- Deliver training to restaurant team members
- Ensure Brand standards, recipes and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicates restaurant priorities, goals and results to restaurant team members
- Execute new product roll-outs including training, marketing and sampling
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- Control costs to help maximize profitability
- Completion of inventory on a periodic basis as determined by Franchisee
- Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- Completion of DCP and other vendor orders
- Conduct self-assessments and corresponding action plans
- Ensure restaurant budget is met as determined by Franchisee
- Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
- Engages with Dunkin' Brands Field Operations team as appropriate
- Recruit, hire, onboard and develop restaurant team members
- Plan, monitor, appraise and review employee performance
- Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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