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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Church's Chicken is a well-established quick service restaurant chain recognized for its delicious comfort food and commitment to delivering exceptional guest experiences. Founded over 60 years ago, Church's Chicken has grown into a beloved brand known not only for its quality menu offerings but also for providing valuable career opportunities in the fast-paced restaurant industry. The organization prides itself on fostering a supportive and engaging work environment where employees can develop their skills and advance professionally while contributing to a culture of excellence in customer service. As an equal employment opportunity employer, Church's Chicken is dedicated to inclusive hiring practices,... Show More
Job Requirements
- High school diploma or GED required
- Must have 1 years of supervisory experience working in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver’s license and proof of valid insurance
- Must be able to work a minimum of 50 to 55 hours per week
- Must be available to work a flexible shift including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels internally and externally
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Build team understanding and commitment to guest service standards
- Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints in person or by phone using the "listen, apologize, satisfy and thank" model
- Ensure all incoming calls are handled promptly, courteously, and professionally
- Direct and conduct regular training with team members
- Provide regular feedback to all team members and identify areas for improvement
- Work with direct reports to cross train and assist in the development of new skills
- Create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- Ensure compliance with federal, state and local laws, regulations, and ordinances
- Maintain a clean and safe restaurant for guests and team members
- Manage budgets and make adjustments as needed
- Ensure compliance with labor laws
- Understand, enforce and adhere to all company policies and procedures
- Maintain restaurant inventory ensuring accessibility and organization
- Oversee routine maintenance and repairs on all equipment
- Prepare and analyze operation reports
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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