Restaurant Manager

Alamo, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Job Description

Church's Chicken is a well-established quick-service restaurant renowned for delivering genuine comfort food that resonates with people and fosters a positive impact in local communities. For over six decades, Church's has cultivated a tradition of providing not just delicious meals but also an environment where employees have the opportunity to advance their careers and achieve personal growth by serving others. This company is dedicated to maintaining a workplace that embraces diversity, equity, and inclusion, ensuring a fair hiring process regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected characteristic.

The ro... Show More

Job Requirements

High school diploma or GED
Minimum 1 year supervisory experience in the restaurant industry
Successful completion of all training and passing scores on applicable tests

Job Qualifications

Valid driver’s license and proof of valid insurance
Ability to work 50-55 hours per week including weekends with flexible shifts
Knowledge of restaurant policies, practices, and operational and human resources procedures
Understanding of labor cost reporting, operating statements, and business-related reporting
Excellent interpersonal skills for professional interactions
Basic computer skills
Knowledge of profit and loss statements
Ability to implement policies and procedures
Skilled in employee development through coaching and counseling
Commitment to improving customer satisfaction
Knowledge of recruiting and interviewing
Proven ability to supervise others
Skilled in conflict resolution
Ability to create and maintain a positive work environment

Job Duties

Create an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service
Build team understanding and commitment to guest service standards
Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
Assist and resolve all guest complaints using the listen, apologize, satisfy, and thank model
Handle all incoming calls promptly, courteously, and professionally
Direct and conduct regular training with team members
Provide regular feedback and identify areas for improvement
Work with direct reports to cross-train and develop new skills
Create a workplace where team members are motivated, rewarded, and enjoy their work
Ensure compliance with all federal, state, and local laws and regulations
Maintain a clean and safe restaurant environment
Manage budgets and make adjustments as needed
Ensure labor law compliance
Maintain restaurant inventory ensuring accessibility and organization
Oversee routine maintenance and repairs on all equipment
Prepare and analyze operational reports
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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