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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,340.00 - $60,060.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Quarterly bonus
Referral Bonus
free meal
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k Match
flexible schedules
Employee assistance program
free uniform
Job Description
Smashburger is a well-established fast-casual restaurant chain that first opened its doors in 2007 with a singular mission: to serve a better burger. Over the years, Smashburger has evolved into a beloved brand across the United States, known for its commitment not only to delivering high-quality, delicious burgers but also to fostering a supportive, diverse, and safe work environment for its team members. The company prioritizes fairness, respect, and growth opportunities for its employees, which is evident in its steady expansion with an average of 10 new restaurants opening each year. Smashburger's dedication to building better experiences extends beyond its... Show More
Job Requirements
- 1-2 years of manager experience in restaurants
- Flexible to work nights, weekends, and holidays
- Follow Smashburger uniform standards
- Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
- Must successfully complete Smashburger training program
- Possess strong communication skills, both written and verbal
- People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
- Excellent attention to detail
- Proven time management, consistency, and organizational skills
- Highly motivated, self-directed, and results driven
- Physical ability to stand for extended periods of time and to move and lift boxes of food/supplies up to 50 lbs
- Ability to work in high and low temperatures
Job Qualifications
- 1-2 years of manager experience in restaurants
- Possess strong communication skills, both written and verbal
- People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
- Excellent attention to detail
- Proven time management, consistency, and organizational skills
- Highly motivated, self-directed, and results driven
- Physical ability to stand for extended periods of time and to move and lift boxes of food/supplies up to 50 lbs
- Ability to work in high and low temperatures
Job Duties
- Manage the performance of multiple shift leaders and employees
- Promote a fun and positive work environment
- Manage the effectiveness of people-focused processes and systems
- Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, including the selection, development, and performance management of employees
- Reward and recognize employee performance that exceeds company standards
- Manage with integrity the daily completion of operational checklists including line checks, uniform standards, opening/closing checklists, and safe and deposit logs
- Manage FSC operational standards daily
- Manage the guest experience metrics (NPS and OSAT)
- Ensure all food safety standards are followed and in compliance with all local health departments
- Exemplify guest service on each shift of the day and communicate SIZZLE service standards to employees
- Manage successful onboarding and training for all new employees
- Support routine management communication
- Follow COGS management procedures for food ordering and inventory
- Follow and ensures company cash policies to ensure minimal losses through theft or shortages
- Manage daily labor
- Build schedules based on company forecast tool and allowed labor percentages while reacting daily to sales trends and reducing labor scheduled when needed
- Manage local store marketing programs as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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