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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $35,800.00 - $50,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
performance bonuses
Retirement Plan
Job Description
Church's Chicken is a leading quick service restaurant (QSR) brand that has been serving high-quality comfort food for over 60 years. Known for its commitment to delivering real comfort food, Church's Chicken provides a welcoming and value-oriented dining experience to guests across its numerous locations. As a well-established brand in the fast-paced restaurant industry, the company prides itself on fostering a supportive environment where team members can grow their careers while delivering exceptional service to customers. The brand’s emphasis on quality, cleanliness, and customer satisfaction has made it a family favorite and a destination for those seeking a memorable dining... Show More
Job Requirements
- High school diploma or GED required
- Must have 3-5 years of supervisory experience working in the restaurant industry preferably in the QSR Chicken sector
- Successfully complete all training and make a passing score on all applicable tests
- Valid driver's license and proof of valid insurance
- Ability to work a minimum of 50 - 55 hours per week
- Availability to work flexible shifts including weekends
Job Qualifications
- High school diploma or GED required
- Must have 3-5 years of supervisory experience working in the restaurant industry preferably in the QSR Chicken sector
- Valid driver's license and proof of valid insurance
- Ability to work a minimum of 50 - 55 hours per week
- Availability to work flexible shifts including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
- Works with direct reports to cross-train and assist in the development of new skills
- Creates a work place where team members strive to do their best, are rewarded for performance, and have fun
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintains a clean and safe restaurant for guests and team members
- Responsible for budgets and makes adjustments as needed
- Ensures compliance with labor laws
- Understands, enforces and adheres to all company policies and procedures
- Maintains restaurant inventory and ensures accessibility and organization
- Responsible for routine maintenance and repairs on all equipment
- Prepares and analyzes operation reports
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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