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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,500.00 - $65,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Staff meals
Job Description
The hiring establishment is a reputable hotel renowned for its commitment to delivering exceptional hospitality services, including a distinguished in-house dining experience at its well-regarded restaurant, Lila's, as well as comprehensive catering services. This establishment prides itself on combining a warm, welcoming atmosphere with top-quality food and beverage offerings to ensure that every guest's visit is memorable and satisfying. As a full-service hotel, it provides a wide array of amenities, including banquet and meeting facilities, making it a preferred choice for both leisure and business travelers. The hotel's dedication to upholding high standards in guest services is reflected in its... Show More
Job Requirements
- Directly supervise associates in the Food & Beverage Department
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training associates
- Planning, assigning, and directing work
- Appraising performance
- Rewarding and disciplining associates
- Addressing complaints and resolving problems
Job Qualifications
- One to three years related experience and/or training
- Associate degree (A. A.) or equivalent from two-year college or technical school
- or equivalent combination of education and experience
Job Duties
- Direct, train and mentor all associates
- Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures
- Ensure proper cash control procedures are followed
- Answer inquiries pertaining to hotel policies and services
- Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation
- Monitor service by speaking with guests, reviewing guest satisfaction surveys and observing associates
- Ensure all brand standards and initiatives are implemented and followed
- Develop and institute new wine lists and cocktail menus for the Restaurant and In Room dining
- Responsible for overall Beverage Program, including liquor, wine and beer menus and glassware
- Assist with development, implantation and creation of Restaurant, Bar, and Catering Menus
- Ensure food quality and service standards are being maintained
- Ensure food sanitation and proper food handling standards are being followed
- Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings
- Develop and maintain positive business relationships with all guests, vendors and other external partners
- Conduct regular physical inspections to ensure all standards of excellence are being met
- Facilitate and maintain on-going communication and collaboration with all associates
- Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, and handling any accounting and purchasing functions
- Maintain up to date records and files
- Provide information pertaining to hours and available services of the hotel, i.e. restaurant, banquet services
- Ensure the cleanliness of the Restaurant, Meeting Space and surrounding areas
- Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies
- Undertake any additional duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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