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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Dunkin' is a globally recognized quick-service restaurant brand known for its coffee and baked goods. With a strong commitment to quality, customer satisfaction, and operational excellence, Dunkin' franchise locations operate under standards that ensure a superior guest experience while driving profitable business growth. As a part of the Dunkin' franchise network, the restaurant offers a welcoming atmosphere for customers seeking great coffee, delicious food, and efficient service. The company emphasizes adherence to brand protocols and legal regulations, providing a solid framework for employees to succeed and for customers to enjoy consistent and high-quality products.
The role of Restaurant Manag... Show More
The role of Restaurant Manag... Show More
Job Requirements
- High school diploma or equivalent
- previous leadership experience in retail, restaurant or hospitality
- basic computer skills
- fluent in spoken and written English
- basic math and financial management skills
Job Qualifications
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality
- college degree preferred
- strong analytical skills and business acumen
- works well with others in a fun, fast-paced team environment
- punctual, demonstrates honesty and a positive attitude
- willingness to learn and embrace change
- ability to train and develop a team
- guest focused
- time management
- problem solving
- motivating others
Job Duties
- Able to perform all responsibilities of restaurant team members
- lead team meetings
- deliver training to restaurant team members
- ensure brand standards, recipes and systems are executed
- create and maintain a guest focused culture in the restaurant
- review guest feedback results and implement action plans to drive improvement
- communicate restaurant priorities, goals and results to restaurant team members
- execute new product roll-outs including training, marketing and sampling
- maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- control costs to help maximize profitability
- complete inventory on a periodic basis as determined by Franchisee
- complete weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- complete DCP and other vendor orders
- conduct self-assessments and corresponding action plans
- ensure restaurant budget is met as determined by Franchisee
- manage cash over/short in restaurant and ensure team members are following franchisee's cash management policies
- engage with Dunkin' Brands Field Operations team as appropriate
- recruit, hire, onboard and develop restaurant team members
- plan, monitor, appraise and review employee performance
- coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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