Restaurant Manager

South Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Day Shifts

Job Description

Dunkin' is a globally recognized restaurant brand known for its commitment to delivering quality food and beverages, particularly its iconic coffee and baked goods. Established as a leader in the quick-service restaurant industry, Dunkin' prides itself on creating a welcoming atmosphere where guests can enjoy fast, friendly service and consistent product quality. The company operates numerous franchises and corporate-owned stores worldwide, aiming to uphold high standards in every location. Dunkin' places a strong emphasis on operational excellence, community engagement, and employee development, making it a preferred employer within the restaurant sector.

The Restaurant Manager role at Dunkin' is pivotal i... Show More

Job Requirements

Basic computer skills
fluent in spoken and written English
basic math and financial management
previous leadership experience in retail, restaurant or hospitality
willingness to learn and embrace change
physical ability to stand for long periods, perform repetitive motions such as bending, stooping and reaching, and lift packages if applicable
ability to work in small spaces
ability to wear a headset if applicable

Job Qualifications

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail, restaurant or hospitality
Strong analytical skills and business acumen
Works well with others in a fun, fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and embrace change
Ability to train and develop a team
Guest focused
Time Management
Problem solving
Motivating others
Standing on feet
Repetitive motion including bending, stooping and reaching
Wearing a headset (if applicable)
Working in a small space

Job Duties

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant
They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws
Able to perform all responsibilities of restaurant team members
Lead team meetings
Deliver training to restaurant team members
Ensure Brand standards, recipes and systems are executed
Create and maintain a guest focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Communicates restaurant priorities, goals and results to restaurant team members
Execute new product roll-outs including training, marketing and sampling
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
Control costs to help maximize profitability
Completion of inventory on a periodic basis as determined by Franchisee
Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
Completion of DCP and other vendor orders
Conduct self-assessments and corresponding action plans
Ensure restaurant budget is met as determined by Franchisee
Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
Engages with Dunkin' Brands Field Operations team as appropriate
Recruit, hire, onboard and develop restaurant team members
Plan, monitor, appraise and review employee performance
Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Lifting packages (if applicable)

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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