Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
flexible schedule
Employee Discounts
Career development opportunities
401k plan
Job Description
Church's Chicken is a well-established quick service restaurant brand with a rich history of over 60 years, proudly serving real comfort food that makes a difference in people's lives. Known for its commitment to quality and exceptional guest experiences, Church's Chicken provides a work environment that is fast-paced, fun, and full of career growth opportunities. The company has built a reputation not just on its flavorful menu but also on its dedication to creating opportunities for hardworking individuals to grow and succeed in the food service industry. As an equal employment opportunity employer, Church's Chicken ensures a hiring process free... Show More
Job Requirements
- High school diploma or GED required
- Must have 1 year of supervisory experience working in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver’s license and proof of valid insurance
- Must be able to work a minimum of 50 - 55 hours per week
- Must be available to work a flexible shift including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and ability to interact professionally with individuals at all levels
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Build team understanding and commitment to guest service standards
- Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints in-person or by phone using a listen, apologize, satisfy and thank model
- Ensure all incoming calls are handled promptly, courteously, and professionally
- Direct and conduct regular training with team members
- Provide regular feedback to all team members and identify areas for improvement
- Work with direct reports to cross-train and assist in the development of new skills
- Create a work place where team members strive to do their best, are rewarded for performance, and have fun
- Ensure federal, state and local laws, regulations and ordinances are practiced and enforced
- Maintain a clean and safe restaurant for guests and team members
- Manage budgets and make adjustments as needed
- Ensure compliance with labor laws
- Adhere to all company policies and procedures
- Maintain restaurant inventory and ensure accessibility and organization
- Responsible for routine maintenance and repairs on all equipment
- Prepare and analyze operation reports
- Perform other duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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