Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Church's Chicken is a renowned quick-service restaurant chain known for delivering high-quality, comfort food with a commitment to excellent customer service. Established over 60 years ago, Church's Chicken has grown into a trusted brand where hard-working individuals find not only a job but a career path filled with opportunities for advancement. The company prides itself on fostering an inclusive and dynamic work environment where every team member is valued and encouraged to grow both personally and professionally. As an equal employment opportunity employer, Church's Chicken makes all hiring and employment decisions without regard to race, color, religion, sex, national origin,... Show More
Job Requirements
- High school diploma or GED
- One year of supervisory experience in the restaurant industry
- Successful completion of all training with passing scores
- Valid driver's license and proof of valid insurance
- Ability to work 50 to 55 hours per week including weekends
- Knowledge of restaurant policies and procedures
- Understanding of labor cost reporting and operating statements
- Excellent interpersonal skills
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies
- Skilled in employee development
- Strong customer satisfaction focus
- Recruiting and interviewing experience
- Supervisory ability
- Conflict management skills
- Positive work environment creation abilities
Job Qualifications
- High school diploma or GED
- One year of supervisory experience in the restaurant industry
- Valid driver's license and proof of valid insurance
- Ability to work 50 to 55 hours per week with flexible shifts including weekends
- Knowledge of restaurant policies, practices, and human resources procedures
- Understanding of labor cost reporting and business-related reports
- Excellent interpersonal skills and professionalism
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in employee development through coaching and counseling
- Strong focus on customer satisfaction
- Experience in recruiting and interviewing
- Ability to supervise others
- Conflict resolution skills
- Ability to create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Build team understanding and commitment to guest service standards
- Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints in person or by phone using the listen, apologize, satisfy and thank model
- Ensure all incoming calls are handled promptly, courteously, and professionally
- Direct and conduct regular training with team members
- Provide regular feedback to team members and identify areas for improvement
- Work with direct reports to cross train and assist in the development of new skills
- Create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- Ensure federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintain a clean and safe restaurant for guests and team members
- Manage budgets and make adjustments as needed
- Ensure compliance with labor laws
- Adhere to all company policies and procedures
- Maintain restaurant inventory ensuring accessibility and organization
- Oversee routine maintenance and repairs on all equipment
- Prepare and analyze operation reports
- Perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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