Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
employee recognition programs
Job Description
Church's Chicken is a well-established quick-service restaurant chain known for its commitment to delivering real comfort food and a memorable dining experience to its guests. For over 60 years, Church's Chicken has been a place where hardworking individuals can embark on rewarding careers, grow professionally, and make a meaningful impact through serving others. This company values high-quality, value-oriented dining experiences delivered in a friendly, clean, and safe environment. The organizational culture emphasizes team engagement, employee growth, and ensuring guest satisfaction through exceptional service. Church's Chicken prides itself on being an equal employment opportunity employer, promoting diversity and inclusion without regard... Show More
Job Requirements
- High school diploma or GED
- Minimum one year supervisory experience in the restaurant industry
- Successful completion of all required training with passing test scores
- Valid driver’s license and proof of valid insurance
- Ability to work 50 to 55 hours per week with flexible shifts including weekends
- Knowledge of restaurant policies and procedures
- Understanding of labor cost and operating statements
- Excellent interpersonal skills
- Basic computer proficiency
- Knowledge of profit and loss management
- Ability to enforce company policies
- Employee development and coaching skills
- Commitment to improving customer satisfaction
- Experience in recruiting and interviewing
- Supervisory and conflict management capabilities
- Ability to maintain a positive work environment
Job Qualifications
- High school diploma or GED
- Minimum one year supervisory experience in the restaurant industry
- Valid driver’s license and proof of valid insurance
- Knowledge of restaurant policies, practices and operational and human resources procedures
- Understanding of labor cost reporting, operating statements and business-related reporting
- Excellent interpersonal skills for professional interactions at all levels
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in coaching, counseling and employee development
- Experience in customer satisfaction improvement
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Conflict resolution skills
- Ability to foster a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Build team understanding and commitment to guest service standards
- Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- Handle incoming calls promptly, courteously and professionally
- Direct and conduct regular training with team members
- Provide regular feedback to all team members and identify areas for improvement
- Work with direct reports to cross-train and develop new skills
- Create a workplace where team members strive to do their best, are rewarded for performance and have fun
- Ensure compliance with federal, state and local laws, regulations and ordinances
- Maintain a clean and safe restaurant environment
- Manage budgets and make adjustments as needed
- Ensure compliance with labor laws
- Enforce all company policies and procedures
- Maintain restaurant inventory and organization
- Oversee routine maintenance and repairs on all equipment
- Prepare and analyze operational reports
- Perform other duties as assigned
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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