Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Church's Chicken is a well-established fast-food restaurant chain specializing in delicious comfort food with a proud history of serving customers for over 60 years. Known for its commitment to quality and friendly service, Church's Chicken has created a welcoming environment where both guests and employees feel valued. As a leader in the quick service restaurant industry, Church's Chicken combines tradition with innovation to deliver an exceptional dining experience that resonates with people from all walks of life. The company emphasizes growth opportunities for its team members and fosters a positive workplace culture focused on teamwork, dedication, and community engagement. Church's... Show More
Job Requirements
- High school diploma or GED
- One year of supervisory experience in the restaurant industry
- Successfully complete all training and pass applicable tests
- Valid driver’s license and proof of valid insurance
- Ability to work 50 to 55 hours per week including weekends
- Knowledge of restaurant policies and operational procedures
- Understanding of labor cost and business reporting
- Strong interpersonal skills
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in coaching and employee development
- Conflict resolution skills
- Ability to supervise others
- Ability to maintain a positive work environment
Job Qualifications
- High school diploma or GED
- At least one year of supervisory experience in the restaurant industry
- Valid driver’s license and proof of valid insurance
- Ability to work a minimum of 50 to 55 hours per week including flexible shifts and weekends
- Knowledge of restaurant policies, practices, and operational and human resources procedures
- Understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills with ability to interact professionally at all levels
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in coaching, counseling, and employee development
- Experience improving customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Conflict resolution skills
- Ability to create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone
- Apply the listen, apologize, satisfy and thank model to all guest complaints
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
- Works with direct reports to cross-train and assist in the development of new skills
- Creates a work place where team members strive to do their best, are rewarded for performance, and have fun
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintains a clean and safe restaurant for guests and team members
- Responsible for budgets and makes adjustments as needed
- Ensures compliance with labor laws
- Understands, enforces and adheres to all company policies and procedures
- Maintains restaurant inventory and ensures accessibility and organization
- Responsible for routine maintenance and repairs on all equipment
- Prepares and analyzes operation reports
- Performs other duties as assigned
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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