Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Wendy's is a leading global fast-food restaurant chain known for its fresh, high-quality ingredients and an extensive menu that caters to a wide range of customers. Established with a strong commitment to delivering excellent customer service and delicious food, Wendy's has become a staple in the quick-service restaurant industry. The company fosters a dynamic and engaging work environment that encourages growth, teamwork, and respect among employees. With a rich tradition of providing career opportunities and investment in employee development, Wendy's is dedicated to empowering its team to deliver outstanding experiences to customers.
This employment opportunity is for the ... Show More
This employment opportunity is for the ... Show More
Job Requirements
- Must be at least 18 years of age
- Possess valid driver's license
- Ability to stand for prolonged periods and perform physical tasks including lifting up to 50 pounds
- Capability to work in noisy, hot, or cold environments
- Flexibility to work a 50-hour workweek including all shifts and days
- Must be able to perform all subordinate positions' duties
- Good knowledge of state and federal employment laws
- Ability to train others on Wendy's systems such as WeLearn
- Must maintain professionalism and discretion when addressing customer issues
- Must have excellent communication and teamwork skills
- Must be available to report promptly and regularly
- Must maintain ServSafe certification
- Capacity to conduct physical inspections of the restaurant
- Experience working with headsets
Job Qualifications
- College degree or equivalent experience in operations
- Minimum of 1 year line operations experience in the restaurant industry
- Ability to perform all restaurant operations positions and functions
- Strong knowledge of Wendy's operating systems and procedures
- Familiarity with supervisory and interviewing practices
- Experience with crew orientation and training programs
- Effective leadership and communication skills
- Ability to manage budgets and analyze profit and loss statements
- Competence in customer service excellence
- Ability to handle multiple tasks in a fast-paced environment
- Understanding of employment laws and company policies
- ServSafe certification or willingness to obtain
Job Duties
- Manage labor costs by evaluating labor needs against projected sales during shifts
- Review budget and profit and loss statements monthly
- Promote customer satisfaction to build sales
- Monitor crew prep, production, and procedure execution to control costs
- Track waste levels through established procedures
- Communicate issues in sales and profits with General or District Manager
- Assist in executing restaurant sales and profit plans
- Monitor food costs to prevent waste and theft
- Process crew applications and conduct interviews
- Hire and train crew to ensure adequate coverage and performance
- Monitor crew turnover and recommend improvements
- Monitor product quality by engaging customers and managing crew performance
- Train crew in customer service, product knowledge, and cleanliness protocols
- Manage service times and implement corrective actions as needed
- Maintain restaurant cleanliness and follow cleaning plans
- Conduct crew training in orientation and new product knowledge
- Follow preventative maintenance programs and report issues
- Ensure security of cash, products, and equipment
- Manage shift quality standards and compliance with operational procedures
- Enforce company policies and maintain safe working conditions
- Perform administrative duties as assigned
- Write and manage crew schedules
- Handle employee relations and performance management
- Mentor crew members interested in leadership roles
- Foster teamwork and motivation within the crew
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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