Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Church's Chicken is a well-established quick-service restaurant chain known for delivering delicious and authentic comfort food to its customers. With over 60 years of experience in the industry, Church's Chicken has built a strong reputation for quality, customer service, and a commitment to superior dining experiences. The brand focuses on providing a welcoming and friendly environment where guests can enjoy value-oriented meals with quick and accurate service. The company prides itself on fostering a workplace culture that encourages growth and development for its team members, offering opportunities to advance within the restaurant industry. As an equal employment opportunity employer, Church's... Show More
Job Requirements
- High school diploma or GED
- One year of supervisory experience in restaurant industry
- Completion of all training with passing scores
- Valid driver’s license
- Proof of valid insurance
- Availability to work flexible shifts including weekends
- Ability to work 50 to 55 hours per week
- Knowledge of restaurant policies and procedures
- Understanding of labor cost and business reporting
- Interpersonal skills
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies
- Employee coaching and counseling skills
- Customer service focus
- Recruiting and interviewing skills
- Supervision skills
- Conflict resolution skills
- Positive workplace creation skills
Job Qualifications
- High school diploma or GED
- At least one year of supervisory experience in the restaurant industry
- Valid driver’s license and proof of insurance
- Ability to work flexible shifts including weekends, minimum 50 to 55 hours per week
- Knowledge of restaurant policies, practices, and operational procedures
- Understanding of labor cost reporting, operating statements, and business-related reporting
- Excellent interpersonal skills for professional interaction at all levels
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in coaching, counseling, and employee development
- Focus on improving customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Conflict resolution skills
- Ability to create and maintain a positive work environment
Job Duties
- Create a service environment that exceeds guest expectations with friendly, quick, and accurate service
- Communicate and follow up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints using the listen, apologize, satisfy and thank model
- Ensure all incoming calls are handled promptly, courteously, and professionally
- Direct and conduct regular training with team members
- Provide regular feedback to team members and identify areas for improvement
- Work with direct reports to cross-train and assist in the development of new skills
- Create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- Ensure compliance with federal, state, and local laws, regulations, and ordinances
- Maintain a clean and safe restaurant for guests and team members
- Manage budgets and make adjustments as needed
- Ensure compliance with labor laws
- Adhere to all company policies and procedures
- Maintain restaurant inventory ensuring accessibility and organization
- Oversee routine maintenance and repairs on equipment
- Prepare and analyze operation reports
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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