Job Overview
Compensation
Type:
Salary
Rate:
Range $45,400.00 - $64,000.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
Driftwood Hospitality Management is a prominent company recognized for its fully integrated approach to hospitality services. The company consistently delivers outstanding client service, contributing to its stellar reputation in the hospitality industry. Driftwood values its team members highly, fostering a company culture that empowers associates to take initiative, be proactive, and contribute directly to the property's success through well-defined strategies and objectives. The company hosts a team comprised of some of the best talent in the hospitality sector, ensuring exceptional service across every employee, position, and hotel property. This dedication to excellence solidifies Driftwood as a leader in hospitality management,... Show More
Job Requirements
- High school diploma or equivalent
- Experience in food and beverage management or supervisory role
- Availability to work varied shifts including nights, weekends, and holidays
- Strong interpersonal and communication skills
- Ability to work under pressure and handle stressful situations
- Knowledge of health and safety regulations
- Ability to use point-of-sale and inventory management systems
- Commitment to maintaining high standards of cleanliness and appearance
- Ability to lead and motivate a diverse team
- Willingness to follow company policies and procedures
- Comfortable with public interaction and guest relations
- Capable of physical tasks related to restaurant operations
Job Qualifications
- High school diploma or equivalent
- Previous experience in food and beverage management or related hospitality role
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Ability to effectively manage staff schedules and operations
- Knowledge of food safety and sanitation standards
- Experience with inventory and stock control
- Ability to handle customer inquiries and resolve conflicts professionally
- Proficient in managing financial aspects such as payroll and cost control
- Familiarity with marketing and promotional activities in a hospitality environment
- Ability to maintain cleanliness, safety, and compliance with company policies
- Skilled in training, supervising, counseling, and disciplining staff
- Capable of multitasking in a fast-paced, 24/7 operational environment
Job Duties
- Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
- Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
- Ensure Team Members maximize all sales opportunities
- Ensure Team Members consistently maintain brand standards and high levels of customer service
- Handle all customer inquiries in an appropriate and professional manner
- Accurately manage all transactions during service
- Manage Team Member schedules, stock, and wastage levels
- Assist Restaurant Manager/F&B Director in interviewing, selecting, training, supervising, counseling and disciplining restaurant staff for the efficient operation of the outlet
- Maintain outlet scheduling and payroll
- Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes
- Meet and greet guests as they arrive, escort them to their table, and present menus
- Answer telephones in a clear voice, coordinate and document reservations
- Maintain communication with all departments and attend relevant meetings
- Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends
- Monitor product quality and guest satisfaction in restaurant
- Ensure that food quality is consistent, appealing, and prepared to guest specifications
- Interact with guests to obtain feedback on quality of service and food in outlet
- Maintain profitability of outlet to support overall hotel operations
- Control payroll and equipment costs (minimizing loss and misuse)
- Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves
- Ensure maintenance of equipment by calling for repairs and training staff on proper use
- Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing
- Provide clean and safe environment by assigning and assisting with cleaning
- Adheres to all company policies and procedures
- Follows safety and security procedures and rules
- Knows department fire prevention and emergency procedures
- Utilizes protective equipment
- Reports unsafe conditions to manager
- Reports accidents, injuries, near-misses, property damage or loss to manager
- Provides for a safe work environment by following all safety and security procedures and rules
- All team members must maintain a neat, clean and well groomed appearance
- Perform any related duties as requested by manager
- Assists other Restaurant Personnel when need
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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