Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,085.00 - $94,127.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
Parker House Hotel is a prestigious and historic luxury hotel located in the heart of Boston, Massachusetts. Established in 1855, it holds the distinction of being America's oldest continuously operating hotel. The establishment exudes timeless charm, blending classic elegance with modern amenities to create an unforgettable experience for its guests. Situated on the famous Freedom Trail, the hotel offers guests grand views of historic downtown Boston and provides easy access to prominent attractions including Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, various shopping areas, and more. The proximity to Logan International Airport, which is only 2.5 miles... Show More
Job Requirements
- Candidate must have extensive hands-on food and beverage knowledge and experience
- Union environment experience preferred
- Must have strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, food, and beverage cost controls
- Demonstrated ability to work with Sales, Marketing, Culinary, & Catering leadership
- Must be willing to work flexible hours including nights, weekends and holidays
- Serve Safe certified food manager required
- Unexpired TIPs required
- Must be able to work in a fast-paced environment and handle multiple priorities
- Must possess highly developed customer service skills
- Must have a friendly approachable demeanor and strong problem-solving abilities
- Must have a keen eye for detail
Job Qualifications
- Extensive hands-on food and beverage knowledge and experience
- Strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, food, and beverage cost controls
- Demonstrated ability to work with Sales, Marketing, Culinary, & Catering leadership
- Serve Safe certified food manager
- Unexpired TIPs certification
- Highly developed customer service skills
- Possessing a friendly approachable demeanor
- Strong problem-solving abilities
- Keen eye for detail
Job Duties
- Consistent maintenance and refinement of service standards
- Ensures compliance with applicable laws and regulations
- Ensure compliance with health, safety and sanitation awareness standards
- Prepare daily for health department and EcoSure inspections
- Maintain up to date knowledge of local competitor’s food and beverage offerings
- Work with Sales to assist in promotion of public events, in-house events, site visits, tastings, etc.
- Work with the Director of Finance and Purchasing Supervisor to maintain control of the standards for purchasing, receiving and storing items
- Control requisitioning of food and beverage quantities by forecasting volume to achieve maximum profitability by avoiding over/under production
- Ensure leadership floor coverage during peak outlet hours
- Responsible for ensuring a level of high-quality cleanliness, service, food quality and presentation
- Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
- Communicates daily with outlet leadership team to discuss daily events, business forecast, special projects and status of associates
- Schedule and conduct monthly food and beverage inventories
- Review staffing levels to ensure guests service, operational needs and financial objectives are met
- Ensures and maintains productivity level of associates
- Recruit and interview team members
- Monitor and develop team members by training, supervising, follow up and hands on management
- Hold associates accountable when not meeting job performance
- Utilizes interpersonal and communication skills to lead, influence and encourage others
- Advocates sound financial and business decision making
- Encourages and builds mutual trust, respect and cooperation among associates
- Ensures associates are treated fairly and equitably
- Strives to improve associate engagement and retention
- Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns
- Ensure recognition is taking place throughout departments
- Maintain a professional, neat and organized appearance according to Omni Parker House standards
- Respond swiftly and effectively in any emergency or safety situations
- Ensure a safe working and guest environment to reduce the risk of injury or accident
- Conduct/attend all required department trainings and meetings
- Perform any other duties required by senior management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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