Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Church's Chicken is a well-established quick service restaurant brand with a rich history spanning over 60 years. Known for its commitment to serving real comfort food, Church's Chicken provides a warm and welcoming atmosphere where guests can enjoy high-quality meals in a clean and safe environment. As a company, Church’s values hardworking individuals who are passionate about serving others and offers an opportunity for career growth within a fast-paced and rewarding industry. This respected establishment embraces diversity and inclusion, ensuring fair employment practices without discrimination based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.... Show More
Job Requirements
- high school diploma or GED required
- must have one years of supervisory experience working in the restaurant industry
- successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- must have a valid driver’s license and proof of valid insurance
- must be able to work a minimum of 50 to 55 hours per week
- must be available to work a flexible shift including weekends
- knowledge of all restaurant policies, practices and operational and human resources procedures
- knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- basic computer skills
- knowledge of profit and loss statements
- ability to implement policies and procedures
- skilled in developing employees by coaching, counseling, and building strong work habits
- continuously working to improve customer satisfaction
- knowledge of recruiting and interviewing potential team members
- ability to supervise others
- manage conflict resolution
- create and maintain a positive work environment
Job Duties
- creates an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- assists and resolves all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- ensures all incoming calls are handled promptly, courteously, and professionally
- directs and conducts regular training with team members
- provides regular feedback to all team members and identifies areas for improvement
- works with direct reports to cross-train and assist in the development of new skills
- creates a workplace where team members strive to do their best, are rewarded for performance, and have fun
- ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- maintains a clean and safe restaurant for guests and team members
- responsible for budgets and makes adjustments as needed
- ensures compliance with labor laws
- understands, enforces and adheres to all company policies and procedures
- maintains restaurant inventory and ensures accessibility and organization
- responsible for routine maintenance and repairs on all equipment
- prepares and analyzes operation reports
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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