Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,960.00 - $71,955.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Quarterly bonus
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Employee assistance program
flexible schedule
free uniform
Referral Bonus
Job Description
Smashburger is a rapidly growing fast-casual restaurant chain that first opened its doors in 2007 with a clear and singular mission: to serve a better burger. Since its inception, Smashburger has focused on delivering not just quality food but also an exceptional customer experience supported by dedicated team members who thrive in a diverse and safe work environment. With a commitment to excellence and expansion, Smashburger opens an average of 10 new restaurants each year, emphasizing growth opportunities for its employees through continuous learning and development. Smashburger prides itself on 'building better' — better burgers, better teams, better experiences, and... Show More
Job Requirements
- 1-2 years of manager experience in restaurants
- flexible to work nights, weekends, and holidays
- follow Smashburger uniform standards
- ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
- must successfully complete Smashburger training program
- possess strong communication skills, both written and verbal
- people management skills
- excellent attention to detail
- proven time management, consistency, and organizational skills
- highly motivated, self-directed, and results driven
- physical ability to stand for extended periods and to move and lift boxes of food/supplies up to 50 lbs
- ability to work in high and low temperatures
Job Qualifications
- 1-2 years of manager experience in restaurants
- ability to follow Smashburger uniform standards
- possess strong communication skills, both written and verbal
- people management skills to effectively select, assess, coach, counsel, develop, motivate, and lead restaurant teams
- excellent attention to detail
- proven time management, consistency, and organizational skills
- highly motivated, self-directed, and results driven
Job Duties
- Manage the performance of multiple shift leaders and employees
- promote a fun and positive work environment
- manage the effectiveness of people focused processes and systems
- provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, including the selection, development, and performance management of employees
- reward and recognize employee performance that exceeds company standards
- manage with integrity the daily completion of operational check lists including line checks, uniform standards, opening and closing check lists, and safe and deposit logs
- manage FSC operational standards daily
- manage the guest experience metrics including NPS and OSAT
- ensure all food safety standards are followed and in compliance with all local health departments
- exemplify guest service on each shift of the day and communicate SIZZLE service standards to employees
- manage the successful onboarding and training for all new employees
- support routine management communication
- follow COGS management procedures for food ordering and inventory
- follow and ensure company cash policies to minimize losses through theft or shortages
- manage daily labor
- build schedules based on company forecast tool and allowed labor percentages while reacting daily to sales trends and reducing labor scheduled when needed
- manage local store marketing programs as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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