Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors globally, known for its strong presence in the midscale and extended stay segments, as well as a challenger in the upscale market. With a diverse portfolio of 22 brands, Choice Hotels offers everything from full-service upper upscale properties to midscale, extended stay, and economy hotels across 45 countries and territories, totaling over 7,400 hotels and more than 625,000 rooms. This extensive network allows Choice Hotels to cater to a wide range of travelers' needs while delivering exceptional value to franchise owners and shareholders. The company prides itself... Show More
Job Requirements
- Minimum three years restaurant management experience
- Bachelor’s degree preferred
- Experience managing to brand standards
- Excellent oral and written communication skills
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Able to resolve conflicts guests, supervisor and employee
- Knowledge of local, state and federal liquor laws and regulations
- Strong floor presence with focus and energy
- Ability to multitask and work well under pressure
- Basic computer skills in Microsoft Office Suite
- Able to work a flexible schedule, including weekends and holidays
Job Qualifications
- Minimum three years restaurant management experience
- Bachelor's degree preferred
- Experience managing to brand standards
- Excellent oral and written communication skills
- Ability to collaborate effectively with hotel employees and managers
- Ability to resolve conflicts among guests, supervisors, and employees
- Knowledge of local, state and federal liquor laws and regulations
- Strong floor presence with focus and energy
- Ability to multitask and work well under pressure
- Basic computer skills in Microsoft Office Suite
- Ability to work a flexible schedule including weekends and holidays
Job Duties
- Behavior every day with every guest interaction and professional hospitality at all times
- Participate in the development and implementation of business strategies aligned with Choice Hotels overall mission and values
- Develop and implement strategies for department and assigned food and beverage outlets
- Monitor status regularly and adjust strategies as needed
- Develop and implement strategies to achieve revenue and profit goals
- Assist in development of marketing plans by monitoring competitors
- Develop and implement special promotions and employee incentives
- Provide employees with up-to-date menu information and coach on effective sales techniques
- Maximize productivity using forecasting techniques for scheduling
- Manage operation of assigned restaurant or outlet
- Coordinate set-up of restaurant areas in accordance with hotel standards
- Confirm daily specials with Executive Chef and Restaurant General Manager
- Manage food and beverage service coaching employees on service and presentation
- Inspect restaurant areas to ensure standards are met
- Lead staff and pre-shift meetings
- Assist in quarterly inventories
- Develop and implement practices supporting employee engagement
- Recruit and select qualified candidates
- Provide orientation, training, and feedback to employees
- Coach and counsel employees to achieve performance objectives
- Drive employee engagement through action plans
- Create 100% guest satisfaction by delivering genuine hospitality
- Communicate and reinforce vision for customer service
- Ensure 100% Guest Satisfaction Guarantee compliance
- Develop customer feedback avenues and implement solutions
- Perform other duties as required to provide guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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