Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
Wendy's, a leading fast-food restaurant chain headquartered in the United States, is renowned for its commitment to quality food, excellent customer service, and a vibrant work culture. With numerous locations across the country, Wendy's continually strives to innovate and enhance the dining experience for its customers. Known for its signature square-shaped beef patties, fresh ingredients, and a varied menu, Wendy's has cultivated a loyal customer base and a respected industry reputation. The company emphasizes teamwork, employee development, and operational excellence to maintain its competitive edge in the fast-food sector.
The Restaurant Manager role at Wendy's in Fort Wa... Show More
The Restaurant Manager role at Wendy's in Fort Wa... Show More
Job Requirements
- Must be at least 18 years of age
- Valid driver's license required
- Must have and maintain ServSafe certification
- Ability to stand for prolonged periods
- Capacity to perform physically demanding tasks including lifting up to 50 pounds, bending, kneeling, and stooping
- Ability to work in a fast-paced environment with exposure to noise and temperature extremes
- General knowledge of state and federal employment laws
- Availability to work a flexible 50-hour work week including all shifts and days
- Strong customer orientation and team collaboration skills
- Ability to take and give direction effectively
- Professionalism, composure, and discretion in customer interactions
- Ability to multi-task and maintain composure under pressure
- Physical ability to move and inspect all restaurant supplies
- Use of headset during shifts
Job Qualifications
- College degree or equivalent experience in operations
- Minimum 1 year of line operations experience in the restaurant industry
- Ability to perform all restaurant operations positions/functions
- Knowledge of Wendy's operating systems and procedures
- Understanding of Wendy's policies related to job responsibilities
- Familiarity with supervisory and interviewing practices
- Experience with crew orientation and training programs
- Ability to develop and train staff effectively
Job Duties
- Manage labor costs by evaluating labor needs against projected sales
- Review budget and profit and loss monthly
- Promote customer satisfaction to build sales
- Monitor crew prep, production, and procedure execution to manage costs
- Track waste levels using established procedures
- Communicate sales and profit issues to General Manager or District Manager
- Assist in executing restaurant sales and profits plan
- Monitor food costs to eliminate waste and theft
- Process crew applications and set up interviews
- Interview and hire crew
- Monitor crew turnover rate and causes
- Make recommendations on staffing to higher management
- Monitor product quality and crew performance
- Take service times and determine efficiency
- Train crew in customer service and courtesy
- Take corrective action to improve service times
- Solicit customer feedback
- Establish and communicate daily S.O.S. goals
- Train crew to maintain restaurant cleanliness
- Follow cleaning plans and correct deficiencies
- Train crew in new products and orientation processes
- Assist in training new managers
- Cross-train crew
- Recognize high-performing crewmembers
- Follow prep and production flowcharts
- Monitor inventory
- Maintain security during shifts
- Follow restaurant priorities
- Manage shifts to Q.S.C. level of 80% or better
- Take action on anticipated problems
- Follow procedures in the Operations manual
- Maintain safe working conditions
- Follow cash control policies
- Report accidents promptly
- Handle Health Department related procedures
- Use Managing Better Shifts guidelines
- Perform administrative duties
- Write crew schedules
- Comply with crew benefits standards
- Follow Preventative Maintenance Program
- Train crew on equipment maintenance
- Report and track maintenance issues
- Manage performance problems consistently
- Maximize crew retention
- Follow grievance processes
- Provide crew communication
- Assign tasks to meet goals
- Mentor potential leaders
- Foster teamwork and motivation
- Conduct timely crew performance reviews
- Take corrective action when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: