Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development opportunities
Job Description
Church's Chicken is a renowned quick-service restaurant chain with a legacy of over 60 years dedicated to delivering real comfort food that makes a meaningful impact on customers' lives. Unlike typical fast-food establishments, Church's Chicken prides itself on creating a welcoming environment where hardworking individuals can develop their careers, grow their skills, and achieve remarkable success by serving others. Known for its commitment to quality, value, and exceptional customer service, Church's Chicken operates with the philosophy that every guest deserves a friendly, quick, and accurate dining experience within a clean and safe setting.
The General Manager role at Church... Show More
The General Manager role at Church... Show More
Job Requirements
- High school diploma or GED required
- Minimum one year of supervisory experience in the restaurant industry
- Successfully complete all training and pass all applicable tests
- Must be able to work a minimum of 50 to 55 hours per week
- Must be available to work flexible shifts including weekends
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills with the ability to interact professionally at all levels
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Skilled in conflict resolution
- Ability to create and maintain a positive work environment
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Build team understanding and commitment to guest service standards
- Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assist and resolve all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- Ensure all incoming calls are handled promptly, courteously, and professionally
- Direct and conduct regular training with team members
- Provide regular feedback to team members and identify areas for improvement
- Work with direct reports to cross-train and develop new skills
- Create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- Ensure federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintain a clean and safe restaurant for guests and team members
- Manage budgets and make adjustments as needed
- Ensure compliance with labor laws
- Enforce and adhere to all company policies and procedures
- Maintain restaurant inventory ensuring accessibility and organization
- Oversee routine maintenance and repairs on equipment
- Prepare and analyze operation reports
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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