Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $34,700.00 - $49,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
Church's Chicken is a well-established quick service restaurant known for its real comfort food and dedication to delivering a value-oriented dining experience. For over 60 years, Church's Chicken has been recognized for its commitment to quality, providing delicious food that makes a difference in people's lives while fostering a welcoming environment where hardworking individuals can grow their careers. The brand prides itself on creating a memorable and superior experience for its guests by focusing on friendly, quick, and accurate service within clean and safe premises. As a leader in the QSR chicken sector, Church's Chicken offers an inclusive workplace that... Show More
Job Requirements
- high school diploma or GED required
- must have 3-5 years of supervisory experience working in the restaurant industry preferably in the QSR chicken sector
- successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- must have a valid driver's license and proof of valid insurance
- must be able to work a minimum of 50 - 55 hours per week
- must be available to work a flexible shift including weekends
- knowledge of all restaurant policies, practices and operational and human resources procedures
- knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- basic computer skills
- knowledge of profit and loss statements
- ability to implement policies and procedures
- skilled in developing employees by coaching, counseling, and building strong work habits
- continuously working to improve customer satisfaction
- knowledge of recruiting and interviewing potential team members
- ability to supervise others
- manage conflict resolution
- create and maintain a positive work environment
Job Duties
- create an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- build team understanding and commitment to guest service standards
- communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- assist and resolve all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- ensure all incoming calls are handled in a prompt, courteous, and professional manner
- direct and conduct regular training with team members
- provide regular feedback to all team members and identify areas for improvement
- work with direct reports to cross-train and assist in the development of new skills
- create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- ensure that federal, state and local laws, regulations, and ordinances are practiced and enforced
- maintain a clean and safe restaurant for guests and team members
- be responsible for budgets and make adjustments as needed
- ensure compliance with labor laws
- understand, enforce and adhere to all company policies and procedures
- maintain restaurant inventory and ensure accessibility and organization
- be responsible for routine maintenance and repairs on all equipment
- prepare and analyze operation reports
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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