Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Located in Ruston, LA, this franchise is part of the globally recognized Wendy's brand, a leader in the fast-food industry known for quality food, exceptional customer service, and a dynamic work environment. Wendy's has built its reputation on serving fresh, delicious meals and fostering a workplace that values both customers and employees alike. The company prides itself on its commitment to operational excellence, ensuring customer satisfaction while maintaining high standards for cleanliness, food safety, and employee development. As an established part of this community, the restaurant continues to seek driven individuals passionate about hospitality and leadership to uphold Wendy's standards... Show More
Job Requirements
- Must be at least 18 years of age
- Valid driver’s license
- ServSafe certification
- Ability to stand for prolonged periods
- Ability to lift and carry 25 to 50 pounds
- Ability to work in fast-paced environment with noise and varying temperatures
- Ability to multi-task and maintain composure
- Availability to work a 50-hour workweek including all shifts and days
- Ability to move and inspect all supplies
- General knowledge of state and federal employment laws
- Ability to train others in Wendy’s systems and employee development programs
- Physical ability to inspect all restaurant areas
- Strong customer orientation focus
- Professionalism and discretion when resolving customer issues
- Must report to work promptly and regularly
Job Qualifications
- College degree or equivalent experience in operations
- One year of line operations experience in the restaurant industry
- Ability to perform all restaurant operations positions/functions
- Knowledge of Wendy’s operating systems and procedures
- Understanding of Wendy’s policies related to job responsibilities
- Familiarity with supervisory and interviewing practices
- Knowledge of crew orientation and training programs
Job Duties
- Manage labor costs by evaluating labor needs against projected sales during the shift
- Review monthly budget and P&L
- Build sales by promoting customer satisfaction
- Monitor crew prep, production, and procedures execution to manage costs
- Track waste levels using established procedures
- Communicate sales and profit problems to General Manager or District Manager
- Assist management in executing sales and profits plan
- Process crew applications and conduct interviews
- Hire crew to ensure coverage
- Monitor and recommend solutions for crew turnover
- Monitor product quality by interacting with customers and managing crew performance
- Take service times and improve efficiency
- Train crew in customer courtesy and prompt response
- Take corrective actions to improve service times
- Establish and communicate daily service goals
- Train crew to maintain restaurant cleanliness
- Follow and oversee cleaning plans
- Train crew on new products and procedures
- Assist in training new managers
- Cross-train crew for efficient coverage
- Recognize high-performing crew members
- Follow flowcharts for prep and production goals
- Monitor inventory levels
- Maintain security of cash, product, and equipment
- Execute standards and procedures during shifts
- Manage shift to QSC level of 80% or better
- Take action to resolve anticipated problems
- Follow operations manual procedures
- Maintain safe working conditions
- Adhere to cash control policies
- Report accidents promptly
- Resolve health inspection issues
- Manage shifts effectively
- Perform administrative duties as required
- Write crew schedules
- Comply with company standards for crew benefits
- Follow Preventative Maintenance Program
- Train and monitor equipment maintenance
- Report and track maintenance issues
- Manage crew performance issues
- Maximize crew retention
- Follow grievance procedures
- Promote consistent crew communication
- Assign priorities and tasks to achieve goals
- Mentor crew interested in leadership
- Foster a teamwork atmosphere
- Conduct crew performance reviews timely
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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