Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $60,000.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Dental Insurance
employee discount
Paid Time Off
Paid training
Vision Insurance
Job Description
Twin Peaks is a bold and unique restaurant chain known for its fun, rugged ambiance, innovative approach to dining, and scenic views that attract thousands of guests daily. Founded with a distinctive concept, Twin Peaks offers a full-service dining experience featuring scratch-made food and carefully crafted beverages, including their signature 29-degree beer. As a major player in the high-volume restaurant industry, Twin Peaks continues to expand its footprint across Texas, including popular locations throughout the Houston metropolitan area and Beaumont. The company prides itself on creating a dynamic environment where guests enjoy not only great food and drinks but also... Show More
Job Requirements
- Must have substantial experience managing high-volume restaurants and/or bars
- Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation
- Ability to apply common-sense understanding to multi-step instructions
- Ability to handle quickly changing situations
- Ability to perform mathematical computations relevant to restaurant operations
- Must attend and complete required training including food and alcohol service certifications
- Effective English communication skills
- High school diploma
- Knowledge of MSWord and Excel
- ServSafe certification required
Job Qualifications
- Prior management experience in full-service restaurant concepts
- Experience managing high-volume restaurants or bars
- Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and reporting
- Ability to apply common-sense understanding to carry out multi-step instructions
- Ability to deal with quickly changing situations with many variables
- Mathematical skills to compute proper change, perform checkouts, and compute bank deposits
- Completion of required local and state training such as food and alcohol service certifications
- Effective communication skills in English
- Spanish communication skills are a plus
- High school diploma
- Knowledge of office software including MSWord and Excel
- ServSafe certification
Job Duties
- Manage shifts which includes decision making, scheduling, planning while upholding standards, product quality and cleanliness
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Provide daily direction to employees regarding operational and procedural issues
- Ensure positive guest experience in all areas
- Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
- Investigate and resolve complaints concerning food quality and service
- Effectively teach, motivate, coach, and discipline Twin Peaks Girls and kitchen crew
- Maintain a fun, playful atmosphere free of intimidation, discrimination, harassment, poor attitude, and poor work performance
- Train and develop hourly employees, providing and documenting regular coaching and evaluation
- Ensure Steps of Service are followed at all times and motivate front of house staff to entertain and provide PEAKS service to every table
- Hold kitchen staff accountable for the 10 Absolutes of a Twin Peaks Cook and sanitation standards
- Proactively recruit Twin Peaks Girls who meet or exceed Twin Peaks Image and Costume Standards to maintain the Brand Promise
- Hire, supervise, counsel, and train hourly employees at the direction of the General Manager
- Maintain organized and updated training schedules, programs and materials for new employees
- Create daily shift schedules for hourly employees on a weekly basis in accordance with company policy
- Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with company policy, as well as state and federal guidelines
- Complete accident/incident reports promptly in the event that a guest or employee is injured or involved in an incident
- Ensure that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Estimate food and beverage costs and work with Corporate office staff for efficient provisioning and purchasing of supplies
- Supervise portion control and quantities of preparation to minimize waste
- Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies
- Dress and act professionally each day to set a good example for all employees
- Be willing and able at any time to correct Twin Peaks standards that are not being met
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply and labor costs
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Responsible for ensuring consistent, high-quality food preparation and service
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Ensure that alcohol is always served responsibly and in accordance with the law
- Be faithfully dedicated to making Twin Peaks the best restaurant of its class in the country
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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