Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,800.00 - $59,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
Wendy's is a renowned fast-food restaurant chain known for its commitment to quality, customer satisfaction, and a positive work environment. Established with the goal of providing fresh, delicious meals in a friendly setting, Wendy's has grown into one of the leading names in the quick-service restaurant industry globally. The company prides itself on its dedication to operational excellence, employee development, and adherence to high standards of service and cleanliness. With locations across many states, including Holly Springs, MS, Wendy's continues to offer career advancement opportunities for individuals passionate about the foodservice industry.
The Restaurant Manager role at Wendy's in H... Show More
The Restaurant Manager role at Wendy's in H... Show More
Job Requirements
- Must be at least 18 years of age
- ability to stand for prolonged periods and work in fast-paced environments
- general knowledge of state and federal employment laws
- ability to train others in Wendy's systems and employee development programs
- capacity to meet physical demands including lifting, carrying up to 50 pounds, reaching, pushing, pulling, bending, kneeling, and stooping
- ability to multi-task while maintaining composure
- strong customer orientation and teamwork skills
- professionalism, composure, and discretion in handling customer concerns
- availability to work a 50-hour work week including all shifts and days
- ability to report to work promptly and regularly
- move and inspect all supplies in the restaurant
Job Qualifications
- College degree or equivalent experience in operations
- one year of line operations experience in the restaurant industry
- ability to perform all restaurant operations functions
- knowledge of Wendy's operating systems and procedures
- knowledge of Wendy's policies and procedures related to job responsibilities
- understanding of supervisory and interviewing practices
- familiarity with crew orientation and training programs
- valid driver's license
- ServSafe certification
Job Duties
- Manage labor costs by evaluating labor needs against projected sales during shifts
- review monthly budget and profit and loss statements
- promote customer satisfaction to build sales
- monitor crew prep, production, and procedures to manage costs
- track waste levels using established procedures
- communicate sales and profit-related issues to General Manager or District Manager
- assist in executing restaurant sales and profit plans
- monitor food costs to eliminate waste and theft
- process crew applications and set up interviews
- check references and hire crew for adequate coverage
- monitor crew turnover and recommend improvements
- monitor product quality by engaging with customers and managing crew performance
- take service times and determine efficiency
- train crew in customer service and courtesy
- take corrective action to improve service times
- solicit customer feedback for satisfaction
- establish and communicate daily sales on service goals
- train crew to maintain restaurant cleanliness
- follow and enforce restaurant cleaning plan
- direct crew to correct cleaning deficiencies
- train crew on new products and cross-training
- assist General Manager in training new managers
- recognize high-performing crew members
- ensure crew meets prep and production goals
- monitor inventory to ensure product availability
- maintain security of cash, product, and equipment
- follow restaurant priorities set by General Manager or District Manager
- ensure proper execution of standards and procedures during shifts
- manage shifts to quality, service, and cleanliness standards
- take action when problems are identified
- follow operations manual procedures
- maintain safe working conditions
- follow cash control policies
- report accidents promptly
- handle health department inspection procedures
- manage shifts with proper guidelines
- perform administrative duties as required
- write crew schedules
- comply with crew benefits standards
- follow preventative maintenance program
- train crew to maintain equipment
- report and track maintenance issues
- manage crew performance problems consistently
- maximize retention
- follow grievance process
- provide clear communication and task assignments
- mentor crew interested in leadership roles
- foster teamwork and motivation
- conduct crew performance reviews
- take corrective action on performance issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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