Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $60,000.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Dental Insurance
employee discount
Paid Time Off
Paid training
Vision Insurance
Job Description
Twin Peaks is a dynamic and innovative restaurant and bar known for its bold, fun, and rugged atmosphere that offers not only delicious food and drinks but also stunning scenic views. Operating throughout the Houston, TX area including the Beaumont location, Twin Peaks has built a reputation as a special place where guests can unwind, enjoy handcrafted meals, and experience a vibrant social setting. The restaurant is renowned for its high standards in food quality, beverage offerings, and exceptional customer service, making it a sought-after destination for visitors and locals alike. With a commitment to providing the rarefied air of... Show More
Job Requirements
- At least 2 years management experience in high-volume, full-service restaurants
- Must manage shifts including decision making, scheduling, and planning
- Must ensure safe working environment and guest safety
- Must be able to motivate, discipline, and lead staff
- Must handle guest complaints and resolve issues proactively
- Ability to manage financial duties including payroll, inventory, and cost control
- Completion of local and state regulations training
- Ability to communicate effectively in English
- High school diploma required
- Knowledge of office software including MS Word and Excel
- ServSafe certification required
Job Qualifications
- Prior management experience in full-service restaurant concepts
- Ability to execute high standards in food and beverage quality
- Exceptional people skills
- Passionate work ethic
- Experience managing high-volume restaurant or bar operations
- Proficient in food planning, preparation, purchasing, sanitation, security, personnel management, and recordkeeping
- Ability to apply common-sense understanding for multi-step instructions
- Ability to handle quickly changing situations and compute accurate financial transactions
- Effective communication skills in English, Spanish helpful
- High school diploma
- Knowledge of MS Word and Excel
- ServSafe certification
- Completion of required food and alcohol service training
Job Duties
- Manage shifts including decision making, scheduling, planning while upholding standards, product quality and cleanliness
- Ensure a safe working and guest environment to reduce risks of injury and accidents
- Provide daily direction to employees regarding operational and procedural issues
- Ensure positive guest experiences and respond to complaints appropriately
- Investigate and resolve complaints concerning food quality and service
- Teach, motivate, coach, and discipline Twin Peaks Girls and kitchen crew
- Maintain a fun, playful atmosphere free of intimidation and discrimination
- Train and develop hourly employees, providing and documenting coaching and evaluation
- Ensure Steps of Service are followed and motivate front of house staff to entertain and provide PEAKS service
- Hold kitchen staff accountable for sanitation standards and cooking absolutes
- Recruit Twin Peaks Girls who meet image and costume standards
- Hire, supervise, counsel, and train hourly employees with documentation
- Maintain training schedules and programs
- Create weekly shift schedules
- Handle discrimination or harassment issues per policy
- Complete accident/incident reports promptly
- Ensure financial, payroll, and reporting duties are accurate and timely
- Estimate food and beverage costs, manage purchasing and provisioning
- Supervise portion control and minimize waste
- Ensure professional dress and behavior
- Adhere to company standards to increase sales and minimize costs
- Enforce sanitary practices and legal compliance
- Maintain high-quality food preparation and service
- Ensure alcohol is served responsibly
- Promote Twin Peaks as the best restaurant of its class
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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