Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality, exceptional customer service, and a restaurant culture that values teamwork and employee development. Located in Pearl, MS, Wendy's offers a dynamic and fast-paced work environment where talented individuals can grow and excel. With a focus on operational excellence, Wendy's continuously strives to deliver a superior dining experience while maintaining industry-leading standards for food quality, cleanliness, and customer satisfaction.
The Restaurant Manager role at Wendy's is a pivotal leadership position responsible for supporting the General Manager by coaching and motivating the restaurant team. This role involve... Show More
The Restaurant Manager role at Wendy's is a pivotal leadership position responsible for supporting the General Manager by coaching and motivating the restaurant team. This role involve... Show More
Job Requirements
- Must be at least 18 years of age
- must possess valid driver's license
- ability to stand for prolonged periods
- ability to lift and carry up to 50 pounds
- ability to work in fast-paced environments with varying temperatures
- flexibility to work a 50-hour work week
- must have and maintain ServSafe certification
- ability to multitask while maintaining composure
- ability to work all day parts and days of the week
- ability to take and give direction and work well in a team environment
- must exhibit professionalism and discretion
- general knowledge of state and federal employment laws
- ability to quickly learn and train others in company systems and employee development programs
Job Qualifications
- College degree or equivalent experience in operations
- 1 year of line operations experience in the restaurant industry
- ability to perform all restaurant operations positions and functions
- knowledge of Wendy's operating systems and procedures
- knowledge of Wendy's policies related to job responsibilities
- understanding of supervisory practices
- familiarity with interviewing practices
- experience with crew orientation and training programs
Job Duties
- Manage labor costs by evaluating labor needs versus projected sales
- review monthly budget and profit and loss statements
- promote customer satisfaction to build sales
- monitor crew prep, production, and procedures to control costs
- track waste levels using established procedures
- communicate sales and profit problems to General Manager or District Manager
- assist in executing restaurant sales and profits plans
- process crew applications and arrange interviews
- interview and hire crew to ensure adequate coverage
- monitor crew turnover rate and make recommendations
- monitor product quality and provide feedback to crew
- take service time measurements and assess efficiency
- train crew in customer courtesy and prompt response
- take corrective actions to improve service times
- solicit customer feedback
- establish and communicate daily sales goals
- train crew to maintain restaurant cleanliness
- follow and enforce cleaning plans
- direct crew to address cleaning deficiencies
- train crew in new product knowledge
- assist in training new managers
- use Crew Orientation and Training process
- cross-train crew for versatile shift coverage
- recognize high-performing crew members
- ensure crew meets prep and production goals
- monitor inventory to ensure product availability
- maintain security of cash, product, and equipment
- follow restaurant priorities and plans
- ensure execution of standards and procedures during shifts
- manage shift to quality standards of 80% or better
- take corrective action for anticipated problems
- follow all operational procedures and safe working conditions
- report accidents promptly
- resolve health department inspection issues
- perform administrative duties as required
- create crew schedule to meet objectives
- follow preventative maintenance program
- monitor equipment maintenance
- manage performance problems consistently
- maximize crew retention
- follow grievance process
- provide crew communication
- assign tasks to meet goals
- mentor interested crew in leadership
- foster teamwork and motivation
- conduct crew performance reviews on time
- take action on performance issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: