Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $68,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Busboys and Poets is a well-established and culturally rich restaurant and community venue with multiple locations across the DMV area, including Washington DC, Maryland, and Virginia. Known for its vibrant ambiance and commitment to social justice and community engagement, Busboys and Poets is more than just a place to enjoy great food and beverages. It serves as a hub for progressive thinking, creativity, and inclusivity where people from diverse backgrounds come together. With eight locations, the company has built a strong reputation for fostering an atmosphere that supports open and honest communication, integrity, and the celebration of diversity. This environment... Show More
Job Requirements
- served as a front-of-house/floor restaurant manager at a full-service restaurant for at least 2 years
- high school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required
- hospitality and restaurant management certification or college degree preferred
- strong team-building and communication skills to train and motivate employees
- excellent customer service skills
- strong time management skills and accuracy to deal with a variety of duties
- strong technical aptitude and computer skills (e.g., web-based applications, mobile applications, excel, word)
- willingness to work evenings, weekends and holidays as required
- ability and commitment to meet deadlines, even during high volume periods
- must have current licensure (Food Safety, ABRA, ServSafe, Alcohol Awareness) or be able to acquire appropriate licensure for jurisdiction in which employed within 30 days
Job Qualifications
- served as a front-of-house/floor restaurant manager at a full-service restaurant for at least 2 years
- high school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required
- hospitality and restaurant management certification or college degree preferred
- strong team-building and communication skills to train and motivate employees
- excellent customer service skills and treating guests like family
- strong time management skills and accuracy to deal with a variety of duties
- strong technical aptitude and computer skills (e.g., web-based applications, mobile applications, excel, word)
- willingness to work evenings, weekends and holidays as required
- ability and commitment to meet deadlines, even during high volume periods
- must have current licensure (Food Safety, ABRA, ServSafe, Alcohol Awareness) or be able to acquire appropriate licensure for jurisdiction in which employed within 30 days
Job Duties
- serving as an advocate for the busboys and poets brand
- upholding busboys and poets standards for employee performance and guest service
- promoting cooperative effort, a team spirit, and good morale among employees
- coaching and developing other staff members up to be promoted
- evaluating employee performance, resolving personnel problems or grievances and ensuring that all information related to personnel is properly documented in the employees files
- conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly)
- coordinating and facilitating existing training programs for new hires
- working closely with fellow managers and the general manager to ensure effective business operations
- investigating and resolving guest complaints regarding food quality, service, or accommodations in a polite, friendly manner and while delivering excellent customer service
- supervising staff in terms of food preparation, customer service, cleaning, and repairs to restaurant and grounds
- understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc
- managing one or more department schedules, as needed
- monitoring compliance with health and fire regulations
- arranging for equipment maintenance and repairs, and coordinating services such as waste removal and pest control and order and purchase equipment and supplies
- counting money and making bank deposits
- looking over financial statements, sales reports and other performance data to gauge productivity and achieve daily, weekly and monthly sales goals
- serving as point of contact for vendor account issues, skipped invoices, credits etc
- coordinating with kitchen managers to ensure standards are being maintained for cleanliness, sanitation and safety
- managing seamless execution of events with the support of the events team
- ensuring the cleanliness of the space
- performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly, as well as reaching out for support when equipment is not functioning
- helping with duties of other employees (i.e. host, busser, server, cook, etc.) when necessary because of an unexpected absence or extra volume
- maintaining a working knowledge of all menu items, products and production procedures
- performing some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary
- performing other work-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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