Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,085.00 - $94,127.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Parker House Hotel is a distinguished luxury hotel located in the heart of Boston, Massachusetts. Established in 1855, it stands as America’s oldest continuously-operating hotel. The Omni Parker House is celebrated for its rich historic charm blended harmoniously with modern amenities, making it a landmark on Boston’s Freedom Trail. Visitors to the hotel experience an environment that exudes grandeur and timeless elegance, with thoughtfully designed spaces that showcase distinguished décor. The hotel offers guests 551 luxurious rooms that provide grand views of historic downtown Boston, placing them within walking distance of iconic locations such as Beacon Hill, Faneuil Hall Marketplace,... Show More
Job Requirements
- High school diploma or equivalent
- extensive experience in food and beverage management
- serve safe food manager certification
- valid unexpired TIPs certification
- strong communication and leadership skills
- ability to work flexible hours including nights, weekends and holidays
- capability to handle multiple priorities in a fast-paced environment
- customer service orientation with problem-solving abilities
- ability to maintain composure under pressure
- commitment to uphold health, safety and sanitation standards
- experience working in a unionized environment preferred
Job Qualifications
- Extensive hands-on food and beverage knowledge and experience
- union environment experience preferred
- strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, food, and beverage cost controls
- demonstrated ability to work with Sales, Marketing, Culinary, & Catering leadership
- willing to work flexible hours including nights, weekends and holidays
- Serve Safe certified food manager
- unexpired TIPs required
- ability to work in a fast-paced environment and handle multiple priorities
- highly developed customer service skills
- friendly approachable demeanor and strong problem-solving abilities
- keen eye for detail
Job Duties
- Consistent maintenance and refinement of service standards
- ensures compliance with applicable laws and regulations
- ensure compliance with health, safety and sanitation awareness standards
- prepare daily for health department and EcoSure inspections
- maintain up to date knowledge of local competitor's food and beverage offerings
- work with Sales to assist in promotion of public events, in-house events, site visits, tastings, etc
- work with the Director of Finance and Purchasing Supervisor to maintain control of the standards for purchasing, receiving and storing items
- control requisitioning of food and beverage quantities by forecasting volume to achieve maximum profitability by avoiding over/under production
- ensure leadership floor coverage during peak outlet hours
- responsible for ensuring a level of high-quality cleanliness, service, food quality and presentation
- ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
- communicate daily with outlet leadership team to discuss daily events, business forecast, special projects and status of associates
- schedule and conduct monthly food and beverage inventories
- review staffing levels to ensure guests service, operational needs and financial objectives are met
- recruit and interview team members
- monitor and develop team members by training, supervising, follow up and hands on management
- hold associates accountable when not meeting job performance
- utilize interpersonal and communication skills to lead, influence and encourage others
- advocate sound financial and business decision making
- encourage and build mutual trust, respect and cooperation among associates
- ensure associates are treated fairly and equitably
- strive to improve associate engagement and retention
- solicit associate feedback, review associate satisfaction results and follow up on associate problems and concerns
- ensure recognition is taking place throughout departments
- maintain a professional, neat and organized appearance according to Omni Parker House standards
- respond swiftly and effectively in any emergency or safety situations
- ensure a safe working and guest environment to reduce the risk of injury or accident
- conduct/attend all required department trainings and meetings
- perform any other duties required by senior management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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