Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,960.00 - $71,955.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Quarterly bonus
Get Paid to Refer your Friends
free meal each shift
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Flexible Schedule
Employee assistance program
free uniform
career advancement
Job Description
Smashburger is a well-established fast-casual restaurant chain, known for its commitment to serving better burgers with exceptional quality and customer service. Since its inception in 2007, Smashburger has expanded rapidly, opening an average of 10 new restaurants every year. The company prides itself on not just serving delicious food but on creating a workplace where team members are treated fairly within a diverse, inclusive, and safe environment. Their focus on excellent service, support, and teamwork reinforces the core belief that better food comes from better teams and better experiences for both employees and customers. Smashburger invests heavily in the growth... Show More
Job Requirements
- 1-2 years of manager experience in restaurants
- flexible to work nights, weekends, and holidays
- follow Smashburger uniform standards
- ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
- must successfully complete Smashburger training program
- possess strong communication skills, both written and verbal
- people management skills
- excellent attention to detail
- proven time management, consistency, and organizational skills
- highly motivated, self-directed, and results driven
- physical ability to stand for extended periods and to move and lift boxes of food/supplies up to 50 lbs
- ability to work in high and low temperatures
Job Qualifications
- 1-2 years of manager experience in restaurants
- possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
- people management skills to effectively select, assess, coach, counsel, develop, motivate, and lead restaurant teams
- excellent attention to detail
- proven time management, consistency, and organizational skills
- highly motivated, self-directed, and results driven
Job Duties
- Manage the performance of multiple shift leaders and employees
- promote a fun and positive work environment
- manage the effectiveness of people-focused processes and systems
- provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, including the selection, development, and performance management of employees
- reward and recognize employee performance that exceeds company standards
- manage with integrity the daily completion of operational checklists including line checks and uniform standards, opening/closing checklists, safe and deposit logs
- manage FSC operational standards daily
- manage the guest experience metrics (NPS and OSAT)
- ensure all food safety standards are followed and in compliance with local health departments
- exemplify guest service on each shift and communicate SIZZLE service standards to employees
- manage the successful onboarding and training for all new employees
- support routine management communication
- follow COGS management procedures for food ordering and inventory
- follow and ensure company cash policies to minimize losses
- manage daily labor
- build schedules based on company forecast tool and allowed labor percentages while adjusting daily to sales trends
- manage local store marketing programs as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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