Restaurant Manager
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
651 - Scottsdale Curio Resort & Spa, located in Scottsdale, Arizona, is a distinguished hospitality establishment operated under the reputable Driftwood Hospitality Management. Known for a fully integrated approach to hospitality services, Driftwood Hospitality Management prioritizes outstanding client service and fosters a company culture where associates are empowered to take initiative, be proactive, and contribute to the property’s success. This full-time position offers an opportunity to work in a vibrant resort environment committed to excellence and guest satisfaction. While the salary range is undisclosed, the resort emphasizes a workplace that values teamwork, professionalism, and continuous development.
The role bei... Show More
The role bei... Show More
Job Requirements
- education and experience relevant to food and beverage management
- effective communication skills
- ability to work flexible hours including evenings, weekends and holidays
- ability to manage and lead a team
- physical ability to transport up to 30 lbs. through a crowded room continuously
- ability to stand and walk for extended periods
- adherence to safety protocols
- current food handler card required
Job Qualifications
- thorough knowledge of food outlet operations including foods, supervisory aspects, service techniques, and guest interaction
- knowledge of all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
- hold a current food handler card
- ability to work under pressure and deal with stressful situations during busy periods
- knowledge of the appropriate table settings and service ware
- basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions
- ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel
- ability to remember, recite and promote the variety of menu items
- ability to operate beverage equipment, e.g., coffee maker
Job Duties
- manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
- effectively control the flow of customers and the interaction between the front and back-of-house throughout service
- ensure team members maximize all sales opportunities
- ensure team members consistently maintain brand standards and high levels of customer service
- handle all customer inquiries in an appropriate and professional manner
- accurately manage all transactions during service
- manage team member schedules, stock, and wastage levels
- assist restaurant manager/F&B director in interviewing, selecting, training, supervising, counseling and disciplining restaurant staff for the efficient operation of the outlet
- maintain outlet scheduling and payroll
- organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes
- meet and greet guests as they arrive, escort them to their table, and present menus
- answer telephones in a clear voice, coordinate and document reservations
- maintain communication with all departments and attend relevant meetings
- participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends
- monitor product quality and guest satisfaction in restaurant
- ensure that food quality is consistent, appealing, and prepared to guest specifications
- interact with guests to obtain feedback on quality of service and food in outlet
- maintain profitability of outlet to support overall hotel operations
- control payroll and equipment costs minimizing loss and misuse
- ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves
- ensure maintenance of equipment by calling for repairs and training staff on proper use
- support the entire food and beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing
- provide clean and safe environment by assigning and assisting with cleaning
- adhere to all company policies and procedures
- follow safety and security procedures and rules
- know department fire prevention and emergency procedures
- utilize protective equipment
- report unsafe conditions to manager
- report accidents, injuries, near-misses, property damage or loss to manager
- provide for a safe work environment by following all safety and security procedures and rules
- all team members must maintain a neat, clean and well groomed appearance
- perform any related duties as requested by manager
- assist other restaurant personnel when need
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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