Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training and Development
Job Description
Church's Chicken is a renowned quick-service restaurant chain with over 60 years of history, specializing in delivering real comfort food that brings joy and satisfaction to its customers. Unlike typical fast food restaurants, Church's has established itself as a place where hardworking individuals can not only enjoy delicious meals but also grow personally and professionally within a supportive environment. Known for its friendly service, value-oriented menus, and commitment to quality, Church's Chicken has built a strong presence in the food service industry by focusing on guest satisfaction and operational excellence. The company values diversity and is an equal employment opportunity... Show More
Job Requirements
- High school diploma or GED
- At least 1 year of supervisory experience in the restaurant industry
- Completion of all required training with passing scores
- Valid driver’s license and proof of insurance
- Ability to work 50-55 hours per week including weekends
- Knowledge of restaurant operational and human resources procedures
- Ability to manage labor costs and business reporting
- Strong interpersonal skills
- Basic computer proficiency
- Ability to interpret profit and loss statements
- Competent at policy implementation
- Experience in employee development and team building
- Focus on improving customer satisfaction
- Experience with recruitment and interviewing
- Supervisory capabilities
- Conflict resolution skills
- Ability to foster a positive workplace environment
Job Qualifications
- High school diploma or GED
- Minimum of 1 year supervisory experience in the restaurant industry
- Valid driver’s license and proof of insurance
- Knowledge of restaurant policies and procedures
- Understanding of labor cost reporting and operating statements
- Excellent interpersonal and communication skills
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled at coaching, counseling, and motivating employees
- Experience in recruiting and interviewing potential team members
- Ability to supervise and resolve conflicts
- Capability to create and maintain a positive work environment
- Commitment to continuous customer satisfaction improvement
Job Duties
- Create an in store service environment that exceeds guest expectations with friendly, quick, and accurate service
- Build team understanding and commitment to guest service standards
- Communicate and follow-up with guests to obtain feedback and identify improvement opportunities
- Assist and resolve all guest complaints using the listen, apologize, satisfy and thank model
- Handle all incoming calls in a prompt, courteous, and professional manner
- Direct and conduct regular training sessions for team members
- Provide regular feedback and identify areas for improvement
- Work with direct reports to cross-train and develop new skills
- Create a workplace that rewards performance and fosters fun
- Ensure compliance with all federal, state and local laws, regulations, and ordinances
- Maintain a clean and safe restaurant environment
- Manage budgets and make necessary adjustments
- Ensure compliance with labor laws
- Enforce company policies and procedures
- Maintain restaurant inventory and organization
- Oversee routine maintenance and repairs of equipment
- Prepare and analyze operation reports
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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