Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $63,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
employee recognition programs
Training and development opportunities
Job Description
Dunkin' is a globally recognized leader in the quick-service restaurant industry, revered for its commitment to delivering high-quality coffee, baked goods, and an exceptional customer experience. Operating numerous franchise locations worldwide, Dunkin' has established itself as a trusted brand that prioritizes operational excellence, guest satisfaction, and employee development. With a strong emphasis on maintaining brand standards and fostering a positive work environment, Dunkin' continuously strives to enhance both its product offerings and service delivery through dedicated leadership and a team-oriented approach.
The Restaurant Manager role at Dunkin' is pivotal to the success of each individual franchise. This position dema... Show More
The Restaurant Manager role at Dunkin' is pivotal to the success of each individual franchise. This position dema... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in restaurant or retail leadership
- ability to train and develop a team
- knowledge of safety, food safety and sanitation standards
- ability to communicate effectively
- strong customer service skills
- willingness to work flexible hours including weekends and holidays
- ability to stand for extended periods
- capacity to perform repetitive motions and lift packages if necessary
- basic computer proficiency
- fluent English communication skills
Job Qualifications
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality
- college degree preferred
- strong analytical skills
- business acumen
- ability to work well in a fast-paced team environment
- excellent time management
- problem-solving skills
- ability to motivate others
- guest-focused attitude
Job Duties
- Perform all responsibilities of restaurant team members
- lead team meetings
- deliver training to restaurant team members
- ensure brand standards, recipes and systems are executed
- create and maintain a guest focused culture in the restaurant
- review guest feedback results and implement action plans to drive improvement
- communicate restaurant priorities, goals and results to restaurant team members
- execute new product roll-outs including training, marketing and sampling
- maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements
- control costs to help maximize profitability
- complete inventory on a periodic basis as determined by franchisee
- complete weekly labor schedules ensuring all shifts are staffed appropriately
- complete DCP and other vendor orders
- conduct self-assessments and develop corresponding action plans
- ensure restaurant budget is met
- manage cash over/short and ensure compliance with cash management policies
- engage with Dunkin' Brands Field Operations team as appropriate
- recruit, hire, onboard, and develop restaurant team members
- plan, monitor, appraise and review employee performance
- coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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