Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $48,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Flexible Hours
Paid training
Real Advancement Opportunities
Job Description
IHOP, an iconic American restaurant chain established in 1958, is renowned for being a beloved breakfast destination where people connect, enjoy meals, and create memories. With a strong legacy of serving up smiles along with delicious food, IHOP has grown into a favorite gathering spot for families, friends, and individuals alike. Whether it is a casual breakfast, a study break, or a meal before or after a sports event, IHOP prides itself on delivering consistent quality and exceptional service. The addition of a smile to IHOP's logo highlights the brand's commitment to creating positive experiences for both guests and employees.... Show More
Job Requirements
- High school diploma or equivalent experience
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of employees and guests
- Basic computer skills including Email, MS Excel, MS Word is a plus
- The above is not an all-inclusive job description
Job Qualifications
- High school diploma or equivalent experience
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of employees and guests
- Basic computer skills including Email, MS Excel, MS Word is a plus
Job Duties
- Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures and the restaurant's current operations plan
- Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
- Managing the restaurant floor, focusing on regular contact with guests
- Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits
- Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas
- Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems
- Completing all required reports and paperwork accurately and on time
- Maintaining personnel files with appropriate employment and legal documents
- Available to work days, nights and weekends
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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