Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,500.00 - $61,500.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Little America Hotel is a distinguished hospitality establishment known for its commitment to delivering exceptional guest experiences through its various services, including its signature dining venues. Nestled in the heart of a vibrant community, Little America Hotel combines classic hospitality with modern amenities to create a memorable stay for every guest. With an emphasis on quality, service excellence, and a welcoming atmosphere, the hotel has built a reputation as a preferred destination for both business and leisure travelers. The hotel’s dining venues exemplify these values by offering carefully curated menus, impeccable service, and comfortable yet sophisticated settings that cater to... Show More
Job Requirements
- Ability to stand, walk, and remain on feet for extended periods (8+ hours)
- Frequent bending, reaching, lifting, and carrying items up to 30 lbs
- Comfortable working in a dynamic environment with varying noise levels and temperatures
Job Qualifications
- 3-5 years of progressive leadership experience in high-volume restaurant or hotel food & beverage operations
- Proven track record of managing financial performance, including P&L responsibility, budgeting, and cost control
- Demonstrated ability to lead, motivate, and develop teams in fast-paced, guest-focused environments
- Strong analytical skills with the ability to interpret data and translate insights into action
- Excellent communication, organizational, and problem-solving abilities
- Proficiency with POS systems (preferably Micros or similar) and Microsoft Office Suite
- ServSafe Manager and alcohol service certifications preferred (or willingness to obtain upon hire)
- Flexible availability, including early mornings, evenings, weekends, and holidays
Job Duties
- Direct all front-of-house operations to ensure seamless service execution, maintaining Little America’s standards for warmth, efficiency, and professionalism
- Implement and maintain operational systems that optimize workflow, guest satisfaction, and team performance during peak and off-peak periods
- Partner with the Culinary team to refine menu offerings, manage service flow, and ensure consistency in food quality and presentation
- Drive revenue growth while managing labor, cost of goods, and controllable expenses to meet or exceed budget targets
- Analyze daily, weekly, and monthly financial reports to identify trends, opportunities, and areas requiring corrective action
- Build and manage labor schedules that balance guest service needs with budgetary constraints, maximizing productivity and controlling overtime
- Recruit, onboard, train, and develop a high-performing team committed to delivering memorable guest experiences
- Foster a positive, inclusive work environment that promotes collaboration, accountability, and professional growth
- Conduct regular performance evaluations, provide coaching and mentorship, and address performance issues promptly and professionally
- Lead pre-shift meetings to ensure team alignment on daily priorities, menu knowledge, and service standards
- Maintain visible presence on the floor during service to ensure guest needs are anticipated and exceeded
- Respond to guest feedback with urgency and professionalism, resolving concerns on the spot and implementing systemic improvements
- Leverage guest satisfaction data and NPS feedback to identify service gaps and drive actionable improvement initiatives
- Ensure full compliance with health department regulations, food safety protocols, and liquor licensing requirements
- Maintain proper certifications for the team and ensure all safety, sanitation, and emergency procedures are followed rigorously
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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