Restaurant Manager

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $66,000.00 - $71,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

Encore Boston Harbor is a premier luxury resort and casino located along the scenic Mystic River in Everett, Massachusetts. Boasting an impressive 210,000 square feet of gaming space, the property features more than 3,000 slot machines and 240 table games, making it a vibrant entertainment destination. The resort is seamlessly connected to Boston Harbor, offering guests breathtaking waterfront views and access to an expansive six-acre Harborwalk. Designed to be the largest single-phase private development in the history of Massachusetts, Encore Boston Harbor offers a comprehensive range of amenities including 671 spacious and stylishly appointed hotel rooms, a full-service spa, salon,... Show More

Job Requirements

Must be at least 21 years old
Obtain and maintain registration or license issued by the Massachusetts Gaming Commission
Possess or able to obtain an alcohol awareness card
High school diploma or equivalent required
Minimum five years of full-service restaurant experience
Three years in a leadership role preferred
Proficiency in POS and other related software
Strong organizational and interpersonal skills
Ability to work varying schedules including high-pressure situations
Ability to lift and maneuver at least 30 pounds
Good vision and physical stamina to meet job demands
Ability to communicate effectively with guests and team members

Job Qualifications

High school diploma or equivalent
Bachelor’s degree in hotel or restaurant management preferred
Minimum five years of full-service restaurant experience
At least three years in a leadership role preferred
Strong computer skills including proficiency with POS, purchasing, warehouse requisition, time-keeping software, and Microsoft Office
Experience with planning and project management
Outstanding organizational, interpersonal, and administrative skills
Excellent attention to detail
Knowledge of union and non-union working environments preferred
Ability to read, analyze, and interpret policy and procedure manuals
Effective communication skills both written and verbal
Fluency in English required, second language a plus
Ability to compute basic mathematical calculations and create reports

Job Duties

Manage daily restaurant operations including staffing and labor management
Oversee ordering and inventory control to ensure efficiency and quality
Maintain high standards of guest service and food presentation
Implement departmental strategy aligned with Encore Boston Harbor goals
Monitor and evaluate operational effectiveness, making improvements as necessary
Manage team performance including hiring, training, and employee engagement
Address guest complaints and team member conflicts with tact and professionalism
Oversee compliance with all internal policies, and local, state, and federal regulations
Conduct shift briefings and motivate staff to deliver optimum service
Collaborate with other departments to ensure property-wide communication and guest satisfaction
Maintain safety standards and promote a safe working environment
Stay informed of industry trends and implement best practices
Perform any other job-related duties as assigned

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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