Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $55,000.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life
short-term disability
Accident
Critical Illness
Pet insurance
401K Matching
Employee Meals
free employee parking
Generous discounts on hotel room rates, spa, and food
growth and development opportunities
Job Description
Heritage Companies is a distinguished hospitality group deeply rooted in the culture, spirit, and traditions of New Mexico. With a strong commitment to enhancing the employee experience, Heritage Companies offers a vibrant work environment where team members are valued and supported. The organization operates a diverse portfolio of hotels, spas, and restaurants across New Mexico, creating unique experiences that resonate with the local heritage and charm of the state. Employees enjoy a variety of exciting perks, including generous discounts on hotel room rates, spa services, and dining at all the restaurants affiliated with the company. These benefits reflect Heritage Companies'... Show More
Job Requirements
- 2+ years of progressive leadership experience in upscale or luxury food & beverage environments
- Strong working knowledge of restaurant operations, service etiquette, and guest relations
- Demonstrated ability to lead a team in high-volume, high-expectation settings
- Familiarity with POS systems (e.g., Aloha), reservation platforms (e.g., OpenTable), and scheduling tools
- New Mexico Food Handler Certification and Alcohol Server Certification required
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work flexible hours with a focus on evenings, weekends, and holidays
- Able to lift/carry 30+ lbs and stand/walk for extended periods
Job Qualifications
- 2+ years of progressive leadership experience in upscale or luxury food & beverage environments
- Strong working knowledge of restaurant operations, service etiquette, and guest relations
- Demonstrated ability to lead a team in high-volume, high-expectation settings
- Familiarity with POS systems (e.g., Aloha), reservation platforms (e.g., OpenTable), and scheduling tools
- New Mexico Food Handler Certification and Alcohol Server Certification required
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work flexible hours with a focus on evenings, weekends, and holidays
- Able to lift/carry 30+ lbs and stand/walk for extended periods
Job Duties
- Act as the manager-on-duty for all front-of-house service operations
- Work out of Luminaria, Crafted, The Living Room and Pool Side Dining
- Oversee nightly execution of service standards, pacing, and guest flow across all outlets
- Ensure full operational coverage and smooth transitions between outlets, particularly during high-volume nights, holidays, and events
- Support and reinforce floor plans, table assignments, and reservations using OpenTable or similar platforms
- Handle shift issues in real-time including guest concerns, service gaps, staff support with calm, effective leadership
- Provide real-time coaching and direction to FOH staff including servers, bartenders, hosts, runners, and bussers
- Assist the Outlet Manager with training, onboarding, and performance reviews
- Offer guidance to Outlet Supervisors during peak periods and help coordinate team collaboration across outlets
- Lead pre-shift briefings with clear communication on service priorities, special events, and menu highlights
- Ensure all guests receive attentive, personalized, and efficient service especially during PM service
- Personally engage with VIP guests and large parties, managing touch points throughout their visit
- Proactively observe service flow and make adjustments to staffing, seating, or timing as needed to protect the guest experience
- Resolve guest complaints graciously and professionally with follow-through and accountability
- Assist the front desk operations when necessary providing manager oversight, de-escalation of guest complaints and assisting with service recovery when AGM, GM and FOM are not present
- Assist with evening closeout procedures including cash handling, server checkouts, reporting, and bar accountability across outlets
- Document shift notes, service issues, and follow-up items for Outlet Manager review
- Maintain accurate timekeeping records and assist with schedule coverage and adjustments when needed
- Support inventory tracking, ordering communication, and bar restocking coordination
- Uphold the standards and spirit of Heritage Companies, celebrating New Mexico’s culture and hospitality through service
- Ensure all evening operations are aligned with brand expectations including ambiance, music, cleanliness, and team presentation
- Promote teamwork and cultivate a positive, professional, and service-driven culture across all food and beverage areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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