Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Restaurant Associates, a member of Compass Group USA, is a premier dining and event catering provider known for delivering exceptional culinary experiences to some of the nation's most prestigious museums, performing arts centers, and corporations. Recognized for industry excellence and voted Glassdoor's Employee Choice Award winner as one of the best places to work, Restaurant Associates prides itself on its commitment to quality service, employee development, and innovative dining solutions. The company fosters an inclusive workplace environment, emphasizing fairness and equality for all associates regardless of race, gender, age, disability, or other protected classifications. Positioned as a leader in the... Show More
Job Requirements
- Bachelor's degree or equivalent fine dining experience
- Six to eight years of upscale fine dining experience
- Minimum three years of management experience
- Proficient in cash handling and POS systems
- Effective leadership and staff development skills
- Strong communication and interpersonal abilities
- Ability to manage budgets and control costs
- Skilled in event planning and special promotions
- Knowledge of office software and reservation systems
- Ability to handle guest complaints diplomatically
- Must maintain professional appearance
- Must be able to work under pressure
Job Qualifications
- Bachelor's degree preferably in hospitality, or equal fine dining experience
- Six to eight years of upscale fine dining with at least three years of management experience
- Cash handling and reconciliation of cash banks and POS systems
- Ability to hire, develop, train, coach and counsel hourly associates
- Ability to plan, market and execute special events/promotions
- Ability to monitor and track budgets and expenditures
- Excellent written and verbal communication skills
- Excellent knowledge of customer service techniques and current service standards
- Must be able to remain poised and focused under pressure
- Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
- Conformity to the highest standards of personal integrity and ethical behavior
- Professional appearance and demeanor required
Job Duties
- Hires, trains, and develops all FOH restaurant staff in fine dining service standards
- Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars
- Organizes and conducts pre-shift and departmental meetings daily
- Maintains communication with all departments to ensure customer service needs are met
- Creates seating charts and station assignments daily, following up with support staff of daily expected business
- Maintains all reservation systems and books to accommodate business demands
- Creates side work assignments and ensures completion with wait staff
- Maintains the highest level of service to client/guest, ensuring their satisfaction
- Maintains cleanliness and presentation of dining room area
- Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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