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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $18.47
Work Schedule
Weekend Shifts
Benefits
employee discounts on hotel stays
employee discounts on dining
employee discounts on spa services
opportunities for professional growth
Collaborative team environment
Job Description
MacArthur Place Hotel & Spa is a distinguished luxury resort located in the heart of Sonoma, California. Nestled within a historic estate, MacArthur Place has transformed over the years into Sonoma's premier destination for upscale lodging, dining, and wellness experiences. This exquisite property offers beautifully designed guest accommodations, celebrated farm-to-table dining options, curated wine tastings that highlight the region's best vineyards, and a serene spa that invites guests to unwind and rejuvenate in an elegant setting. The hotel is renowned for its exceptional guest service and its commitment to creating memorable, personalized experiences for each visitor. The team at MacArthur... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in hospitality, restaurant, or customer service roles preferred
- Ability to communicate effectively with guests and team members
- Must be able to stand and walk for extended periods during shifts
- Ability to lift, push, or carry up to 25 lbs
- Food Handler's and Alcohol Service certifications required or ability to obtain upon hire
- Availability to work evenings, weekends, and holidays
- Must maintain professionalism and comply with company policies and safety protocols
Job Qualifications
- Previous hospitality, restaurant, or customer service experience preferred
- Strong communication, organization, and multitasking skills
- Ability to remain composed and guest-focused in a fast-paced environment
- Familiarity with reservation or POS systems is a plus
- Food Handler's and Alcohol Service certifications required or ability to obtain upon hire
- Availability to work evenings, weekends, and holidays
Job Duties
- Welcome guests warmly and professionally, creating a memorable first impression and escorting them to their tables
- Manage reservations, waitlists, and table assignments to maintain a smooth and efficient dining room flow
- Answer guest inquiries and provide menus, specials, and information about restaurant offerings and hotel amenities
- Communicate guest preferences, celebrations, VIP arrivals, and dietary needs to service and culinary teams
- Monitor guest satisfaction throughout service, promptly addressing minor concerns and elevating guest service issues to management when necessary
- Coordinate with servers and kitchen staff to support timely seating, service, and table turnover
- Maintain accurate reservation records, seating charts, and floor plans
- Maintain a clean, organized, and welcoming host stand, entrance, and waiting area
- Assist with organizing large parties or special events and support servers during busy service periods
- Participate in pre-service briefings and collaborate with the Food & Beverage team to maintain consistent service standards
- Demonstrate professionalism at all times and comply with company policies, procedures, and service standards, including safety protocols, time and attendance, meal and rest breaks, uniform and grooming guidelines, sanitation practices, and code of conduct requirements
- Adaptability, collaboration, and attention to detail are essential in this high-volume, guest-focused environment
- Perform additional responsibilities and other duties as assigned to support overall hotel and restaurant operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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