Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $9.25 - $13.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Paid holidays
Gym membership
Job Description
Apache Casino Hotel is a premier hospitality and gaming establishment known for its vibrant atmosphere and exceptional guest services. Located in a bustling region of Oklahoma, it blends the excitement of a casino with the comfort and luxury of a full-service hotel and dining experience. The casino hotel is dedicated to providing an outstanding entertainment experience, combining exciting gaming options with quality food and beverage services, and outstanding customer care. Its commitment to excellence is embodied in its mission to always provide exceptional service that creates memorable experiences for every guest who walks through its doors. The property thrives on... Show More
Job Requirements
- High school diploma or equivalent
- previous restaurant or hospitality experience preferred
- ability to work flexible schedules including nights, weekends, and holidays
- capacity to stand for prolonged periods and perform physical tasks such as lifting up to 50 pounds and moving equipment up to 150 pounds
- pass background check and drug screening
- obtain local food handler permit upon hire
- may need to obtain Oklahoma ABLE license
- ability to communicate clearly both verbally and in writing
- maintain a neat, clean, and well-groomed appearance
- comply with casino policies and local regulations
- willingness to follow cash handling procedures
Job Qualifications
- High school diploma or equivalent
- previous experience in a restaurant or hospitality environment preferred
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- knowledge of customer service best practices
- ability to handle cash transactions responsibly
- capability to work flexible schedules including evenings, weekends, and holidays
- team player with ability to collaborate effectively with others
- ability to maintain composure and professionalism in stressful situations
Job Duties
- Portray a positive attitude under all circumstances
- maintain consistent attention to the restaurant entrance and welcome all guests with a smile and appropriate greeting
- prepare seating assignments and sections before each meal period with consideration of guest needs
- communicate with wait staff and other team members to ensure guest experiences meet or exceed standards
- record and maintain customer reservations and bookings
- handle guest requests and resolve complaints or refer to shift manager
- set tables with appropriate silverware, glass, and China and maintain clean workstations
- answer restaurant and room service calls in accordance with company standards
- maintain detailed knowledge of menu items, including specials and promotions
- seat guests and present menus according to department standards
- oversee room service deliveries, to-go orders, and food and beverage servicing
- perform cashier and/or bus person duties as required, including cashing out guest checks
- follow cash handling policies and maintain security of cash
- patrol assigned stations and replenish water, coffee, and condiments as needed
- perform additional duties such as rolling silverware, expediting food orders, washing dishes, preparing food for to-go areas, and maintaining condiment supplies
- mentor and cross-train team members
- understand and comply with the Eye, Hi, Goodbye customer service program
- maintain regular attendance
- work varying schedules including days, evenings, graveyards, holidays, and weekends as required by business needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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