Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Job Description
StepStone Hospitality Group is a prominent player in the hospitality industry, known for its commitment to delivering exceptional service and memorable dining experiences. This company specializes in managing and operating hotels and restaurants that prioritize guest satisfaction and quality. With a strong focus on creating welcoming environments and maintaining high standards, StepStone Hospitality Group is dedicated to both employee development and customer enjoyment. Located in Indianapolis, IN, the company values diversity and inclusivity, ensuring a supportive and dynamic workplace for all team members. Employment with StepStone Hospitality Group offers an opportunity to be part of a vibrant and professional team... Show More
Job Requirements
- Minimum lifting of 50 pounds
- Pushing, bending, stooping, upward reaching, manual dexterity
- Hearing, writing, typing
- Minimum pulling of 50 pounds
- Other duties may be assigned
- Must have comprehensive knowledge of all hotel departments and functions
- Must have knowledge applicable Federal, state, and local health, safety, and legal regulations
- Must have excellent computer skills
- Ability to timely obtain any required licenses or certificates
Job Qualifications
- Must have comprehensive knowledge of all hotel departments and functions
- Must have knowledge of applicable Federal, state, and local health, safety, and legal regulations
- Must have excellent computer skills
- Ability to timely obtain any required licenses or certificates
- Prior experience in hospitality or customer service preferred
Job Duties
- Greet all guests in a warm and enthusiastic manner, provide silverware and appropriate menus, and advise of any daily specials
- Seat guests in appropriate sections and fairly to all servers
- Answer the telephone after no more than three rings, including room service, and assign orders to servers
- Handle closing of guest transactions in restaurant and room services, close out register, and balance out cash for shift as well as keeping cash funds secured at all times
- Set up host stand with menus, blank checks, cash trays, register tape, candy, change, vouchers, etc.
- Check tables to ensure proper set up for each shift
- Check guest tables to ensure guest service and food quality are satisfactory and up to StepStone and hotel standards
- Notify a manager immediately of any guest complaints
- Call back-room service guests to check service, up sell, and arrange tray pickup
- Use proper etiquette guidelines for seating guests
- Practice and observe all safety rules and procedures
- Assist all service personnel in any duties as requested
- Maintain and follow all cash handling procedures
- Ability to accurately use various office software
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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