Restaurant Host - House of Blues Cleveland

Cleveland, OH, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Flexible Schedule

Employee assistance program

Job Description

Live Nation Entertainment is recognized globally as the premier live entertainment company, comprised of top industry leaders like Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The company excels in the event ticketing space through Ticketmaster, which handles over 500 million ticket sales each year and serves more than 12,000 clients worldwide. Live Nation Concerts stands as the largest live entertainment provider, managing over 40,000 shows and 100-plus festivals annually featuring nearly 4,000 artists across more than 40 countries. Complementing these sectors, Live Nation Media & Sponsorship crafts innovative music marketing programs that forge connections between 1,000+ brands... Show More

Job Requirements

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
Attention to detail
Positive attitude
Teamwork
work well with others, in a high-volume and sometimes stressful environment
Keep a clean, well-groomed appearance
Punctual attendance with a flexible schedule including nights and weekends
Tolerance of all cultures, music, and art forms
Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
Efficient in basic computer skills

Job Qualifications

High school diploma or equivalent preferred
Experience in a high volume, fast paced work environment preferred
Experience recognizing valid IDs preferred
Point of Sales knowledge, preferable MICROS
Experience with Open Table and/or other reservation software
Previous customer service/host experience
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Efficient in basic computer skills
Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

Job Duties

Maintain line of sight/atmosphere control by circulating through your work area during shift
Follow House of Blues safety, health, and sanitation standards
Assist other employees as needed
Follow opening, running, closing procedures, checking out with manager on duty
Adhere to all HOB policies and procedures
Ensure responsible alcohol service per local ordinance and HOB alcohol policies
Request proper identification for anyone appearing under 30 years of age
Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
Required to occasionally work special events scheduled within the venue
Greet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
Utilize the HOB reservation/wait system and control the flow of guests in the restaurant
Obtain guests’ names, number in party, contact information, and arrival times and any needs for children to make reservations
Estimate and quote accurate wait times for tables, and direct guests to appropriate locations to wait
Show guests to tables and guide them to additional areas within the venue
Anticipate and respond to guest needs
Market current and future shows and events by placing all marketing literature on dining tables
Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House
Polish and clean all entry doors/windows throughout the shift
Ensure restaurant dining rooms and bathrooms are clean and stocked to par at all times

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: