Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $15.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Ambassador Hotel Tulsa, Autograph Collection, is a boutique hotel located in the vibrant heart of midtown Tulsa, Oklahoma. Renowned for blending timeless luxury with modern comfort, the Ambassador Hotel Tulsa offers an unparalleled hospitality experience distinguished by its refined elegance, impeccable service, and warm inviting atmosphere. This charming hotel features 55 beautifully designed guest rooms, the highly acclaimed Chalkboard Restaurant, and sophisticated event spaces ideal for intimate gatherings. This unique setting allows guests to enjoy exceptional hospitality combined with stylish accommodations and exceptional dining options. The hotel's dedication to personalized service and attention to detail ensures that every visitor experiences... Show More
Job Requirements
- Must be at least sixteen years old
- at least 21 years old to serve alcoholic beverages
- must successfully complete restaurant's training course
- closed toe, non-canvas and non-skid soled shoes
- ability to stand and walk throughout an eight-hour shift
- ability to lift trays and soiled dish bins up to 40 pounds
- ability to reach with hands and arms occasionally
- ability to talk or hear regularly
- handle or feel objects, tools, or controls
- must adhere to company grooming and dress policies
Job Qualifications
- High school diploma or GED preferred
- at least 1 year of experience with restaurant or customer service experience
- previous experience as a server preferred
- ability to communicate effectively with guests, co-workers, and supervisors
- excellent personal presentation and interpersonal skills
- basic knowledge of restaurant menu, ingredients, and cooking techniques
- knowledge of the property's details and upcoming events
- knowledgeable of basic sanitation
- knowledgeable of computer operations and ordering procedures
- ability to absorb large amounts of information quickly
- able to multitask successfully
- ability to maintain excellent attendance and punctuality
- ability to work all shifts, weekends and holidays
Job Duties
- Monitors guests entering and exiting dining area
- graciously greets guests upon their arrival
- maintains an accurate, fair and up-to-date waitlist and seating chart
- informs guests when their table is ready
- escorts guests to their seats, provides menus to guests, and informs them of the name of their server
- utilizes Open Table to take reservations and review the daily reservation book
- seats guests without reservations
- has a complete working knowledge of the menus and what is unavailable for that day
- familiar with frequent guests and their names and preferences
- directs the seating rotation within the restaurant to ensure a smooth workflow
- balances customer flow among service stations considering requests and availability
- oversees the general functioning of the dining room during meal service
- relays information to service personnel
- requests feedback from guests regarding their satisfaction
- ensures a congenial dining room atmosphere
- answers dining room telephone
- takes reservations over the telephone and messages for staff
- handles all guest service issues promptly and graciously
- reports guest service issues to the Restaurant Manager on Duty
- completes table checks when assigned
- operates cash register and reconciles cash till at start and close of shift
- maintains cleanliness of workstation and surrounding areas
- ensures someone is always present at the host stand
- communicates guest preferences to service team verbally and through printed chits
- proactively notifies management of seating delays
- assists with server and bus person duties as traffic flow allows
- wears required uniform and meets company grooming and dress policies
- conducts oneself professionally
- maintains communication and teamwork with co-workers and supervisors
- adheres to all company policies and quality standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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