Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $16.00
Work Schedule
Flexible
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
ongoing training and development
Job Description
Pyramid Global Hospitality is a renowned hospitality company committed to placing its people at the forefront of its operations. With a vast portfolio comprising over 230 properties worldwide, Pyramid Global Hospitality is distinguished not only for its exceptional guest experiences but also for its inclusive work environment that nurtures diversity, growth, and wellbeing. The company emphasizes a People First culture, valuing its employees by fostering development opportunities, offering comprehensive benefits, and building meaningful relationships across its global operations. This commitment has positioned Pyramid Global Hospitality as a leading employer within the hospitality sector, dedicated to the professional and personal growth... Show More
Job Requirements
- High school diploma or equivalent
- Must have strong communication skills
- Ability to stand and walk for extended periods
- Must be able to lift, carry, or move up to 10 pounds
- Ability to work flexible schedules including evenings and weekends
- Must have knowledge of food and beverage operations
- Must maintain a professional and courteous demeanor at all times
- Ability to follow company standards and service procedures
- Must attend mandatory meetings
- Must comply with hotel rules and regulations
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to stand for a minimum of 8 hours
- Strong communication and interpersonal skills
- Knowledge of local entertainment and amenities is a plus
- Ability to work flexible hours including late shifts
- Physical ability to reach, balance, stoop, crouch, bend, talk, hear, taste, and smell
- Capacity to lift, carry, pull or move up to 10 pounds
- Excellent memory to recognize guests and recall preferences
- Professional appearance and demeanor
- Commitment to providing exceptional guest service
Job Duties
- Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff
- Greet and welcome each guest entering the restaurant
- Smile and make eye contact while acknowledging guests
- Recognize and address repeat guests by surname
- Build rapport while walking guests to their tables
- Pull out chairs and/or tables before guests are seated
- Accommodate guests' needs such as wheelchairs and restroom directions
- Act as a liaison between management and service staff
- Communicate guest complaints and compliments to management
- Relay guests' special needs and celebrations to staff and management
- Invite and welcome guests upon completion of their visit
- Alert kitchen and management of business flow and open tables
- Ensure guest seating is rotated between all service stations
- Answer telephone, take new reservations, and maintain current reservations
- Maintain knowledge of the company and adhere to company standards
- Provide friendly, courteous, and professional service to all customers
- Follow all sequence of service standards
- Work flexible schedules and late hours when necessary
- Retain knowledge of all food and beverage menu items
- Maintain the hotel’s professional image guidelines
- Contribute to hotel goals for increasing sales and profits
- Promote all hotel functions and facilities enthusiastically
- Submit all lost and found articles with reports
- Attend mandatory meetings
- Comply with hotel rules and regulations
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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