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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
Retirement Plan
Employee assistance program
Job Description
Our company is a well-established hotel known for its commitment to delivering exceptional guest experiences through outstanding service and operational excellence. We pride ourselves on fostering a positive environment where both guests and employees feel valued and supported. As a recognized leader in the hospitality industry, we strive to maintain the highest standards in every aspect of our hotel operations, ensuring memorable stays for our guests. We are currently seeking a dedicated Host to join our team, a role integral to maintaining our reputation for excellence in guest relations and service delivery.
The Host plays a crucial role... Show More
The Host plays a crucial role... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to multi-task
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
- Must routinely meet deadlines
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Strong communication skills
- Ability to multi-task efficiently
- Demonstrated initiative and problem-solving skills
- Knowledge of food handling and safety certification requirements
- Basic arithmetic and financial data understanding
- Familiarity with state liquor laws
- Ability to assimilate complex information
- Ability to handle guest and coworker concerns effectively
Job Duties
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Greeting guests, providing clear and accurate wait time and guiding guests to table
- Comply at all times with The Company's standards and regulations to encourage safe and efficient hotel operations
- Comply with certification requirements as required for the position to include Food Handlers, Alcohol Awareness, Safety, etc
- Have a passion for customer service and strong communication skills
- Know how to prepare cashier report at the end of the shift
- Know how to properly take reservations for outlets
- Ensure quality control of menus with regard to cleanliness and appearance
- Perform opening and closing duties according to established side work checklist
- Ability to answer the telephone according to standards
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Assist servers and cashiers in the servicing of guests as needed
- Know and understand the state liquor laws
- Perform other duties as requested by management
- Attend meetings/training as required by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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